remote assistance not working

[Derek Upson]

i posted the following message last night:

"the computer that i am trying to connect to is a new Dell running XP-Home.
My computer is running XP-Professional. the remote computer started the
process and invited me through windows messaging. the invitation popped up
and i click on "ACCEPT". however, after trying to connect......it gave up
and gave an error message. we both have linksys router/firewalls for our
dSL connections. what could be the problem? i thank you in advance for any
tips that you can provide. thanks."

i received several messages saying that i had to open up port 3389 on both
of our linksys routers. we have since done this and it still does not work
(we only authorized TCP and not both TCP/UDP). as the expert, i am still
getting the following error:

"remote assistance connection could not be established because the remote
host name could not be resolved. please try again"

we both have verizon dsl using PPPoE. i am not sure of the novice's
router....but mine has NAT enabled and UPnP disabled. i am not sure if this
is important and not sure if verizon.net requires these certain settings.

anyone have some advice?

 

[Guest]

I and a partner on the west coast are having the same problem. We are able to send remote assistance email invitations but when we go to open the invitation we do not have the program to run the attachment. I have spent several hours trying to get a solution even 1.5 hours on the Dell support line - still no joy. If MS would not have messed with net meeting I would still be in business. VERY FRUSTRATING - I am about ready to dump my MS stock.. Have a new dell running XP pro. I am a dumb operator if anyone has the answer. PLEASEEEEE!!!