remote assistance - i need help!

[Derek Upson]

the computer that i am trying to connect to is a new Dell running XP-Home.
My computer is running XP-Professional. the remote computer started the
process and invited me through windows messaging. the invitation popped up
and i click on "ACCEPT". however, after trying to connect......it gave up
and gave an error message. we both have linksys router/firewalls for our
dSL connections. what could be the problem? i thank you in advance for any
tips that you can provide. thanks.

derek

 

[Reed]

Derek,

Your firewalls must be configured to allow incoming access to port 3389.
for more information, see:
http://support.microsoft.com/default.aspx?scid=kb;en-us;q301529

HTH
-Reed Rinn
MS-MVP

 

[Guest]

-----Original Message-----
the computer that i am trying to connect to is a new Dell running XP-Home.
My computer is running XP-Professional. the remote computer started the
process and invited me through windows messaging. the invitation popped up
and i click on "ACCEPT". however, after trying to connect......it gave up
and gave an error message. we both have linksys router/firewalls for our
dSL connections. what could be the problem? i thank you in advance for any
tips that you can provide. thanks.

derek

as you suspect you do not have the correct ports open in the routers/firewalls
.