Remote assistance fix for Vista with AV software installed?

[Benjamin Chan]

This problem appears to crop but after any AV install on Vista regardless of
the vendor, Symantec, Mcafee.

JThek[MS] appears to know that there is a problem and that a fix is in the
works.

Any word on when a fix is due out?

 

[Rick Rogers]

Hi,

The fix needs to come from the AV vendors, as they are the ones whose
programs are blocking a function that works fine otherwise.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[Benjamin Chan]

Rick,
Thanks for the quick reply. But it's value is subject... It appears to be
any AV not just Mcafee or Symantec. As noted a MS rep has already stated
there is a problem and they're working on a fix. I'm sure it's a problem
with when and not if, since MS already knows about it.

Do a quick search for "remote assistance" in the news group you'll find
JThek[MS]'s post.

Regards,
Ben

Hi,

The fix needs to come from the AV vendors, as they are the ones whose
programs are blocking a function that works fine otherwise.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

This problem appears to crop but after any AV install on Vista regardless
of the vendor, Symantec, Mcafee.

JThek[MS] appears to know that there is a problem and that a fix is in
the works.

Any word on when a fix is due out?