remote assistance being blocked

[Brandon Baker]

What do I need to allow for remote assistance so it isn't blocked. I have
W2k AD network with many XP sp2 clients. I have set in group policy enable
offer remote assistance. On the desktops I have enabled, allow users to
connect remotely. It is still being blocked by the firewall, how do I allow
this.

 

[Tom Pepper Willett]

Have you opened Port 3389 in the firewall?

Tom
|
| What do I need to allow for remote assistance so it isn't blocked. I have
| W2k AD network with many XP sp2 clients. I have set in group policy enable
| offer remote assistance. On the desktops I have enabled, allow users to
| connect remotely. It is still being blocked by the firewall, how do I
allow
| this.
| --
| Brandon Baker
| A+, Net+, MCSA, MCSE
|
|

 

[Brandon Baker]

Sure did, I have that set through group policy to allow remote desktop
exceptions. I double checked and it says prot 3389 is open.

2005-08-16 10:40:12 OPEN TCP 10.128.144.100 209.235.236.82 1620
110 - - - - - - - - -
2005-08-16 10:42:13 OPEN TCP 10.128.144.100 209.235.236.82 1622
110 - - - - - - - - -
2005-08-16 10:42:14 DROP TCP 10.128.144.101 10.128.144.100 2298 135 52 S
3497209239 0 65535 - - - RECEIVE
2005-08-16 10:42:15 CLOSE TCP 10.128.144.100 209.235.236.82 1620
110 - - - - - - - - -
2005-08-16 10:42:17 DROP TCP 10.128.144.101 10.128.144.100 2298 135 52 S
3497209239 0 65535 - - - RECEIVE
2005-08-16 10:42:23 DROP TCP 10.128.144.101 10.128.144.100 2298 135 52 S
3497209239 0 65535 - - - RECEIVE

Here is what the log is saying

 

[Brandon Baker]

Something else to add, I can use remote desktop to connect and control these
machines. I just cant use offer remote assistance.

 

[Guest]

Did you specify the group and are you a member of it?