Reinstall Windows Messenger-No Icon

[Donna]

We have recently converted a Server back to a Personal
Computer. We installed Windows Messenger 5 and it is
listed in the programs. You select it to start, no icon,
but when you check the Task Manager Processes, msmsgs.exe
is there. Rebooting doesn't help. Uninstalling and
reinstalling didn't work. Help??

 

[Jonathan Kay [MVP]]

Greetings Donna,

Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning"
feature to Norton Antivirus 2003, which can conflict with Messenger and cause this behavior.
To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the System
Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options, then
Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Jonathan Kay [MVP]]

Hi Donna,

This option is mislabeled -- it actually refers to Windows Messenger -- just uncheck the
option.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com