RECOVERY CONSOLE

[Stephen]

A Toshiba Satellite Pro laptop with a manufacturer build
won't boot - won't start because the ntoskrnl.exe file is
either missing or corrupted. This laptop has been working
fine for the last 2 years.

When I try to logon to the Recovery Console I am prompted
to enter the local Administrator's account (normal).
However, I am getting an incorrect password error. After
awhile of trying to remember what else I could have set it
as, I checked the Microsoft site and found the following
article:

http://support.microsoft.com/default.aspx?scid=kb;en-
us;308402

Looks like this is a known issue and there is a
workaround. There is a new set of setup disks that you
can download and boot to to correct the problem, however,
this laptop doesn't have a floppy drive.

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

It may be asking for the hidden admin account password. If none is set
during installation, the password is blank. The user ID is Administrator.

 

[Alan Kincer]

I am having the exact same problem (Panasonic laptop).
It's maddening because I still have another issue to deal
with after this.

I just got on the phone with Microsoft. So far all they're
doing is taking some information. I will pst if there is
any action.

I don't know if this is an accessability issue but I will
pot here anyway.