Johnop said:
I have had a succesful connection for over a year. Suddenly I can't send. I
get the following message:
Your server has unexpectedly terminated the connection. Possible causes
for
this include server problems, network problems, or a long period of
inactivity. Subject 'Read: Help Yourself Wholefoods 5x2 proof for Apr.22',
Account: 'mail.bigpond.com', Server: 'mail.bigpond.com', Protocol: SMTP,
Port: 25, Secure(SSL): No, Error Number: 0x800CCC0F
There does not appear to be any problem with my server. I can go online
and
send from my providers site. There is no long period of inactivity and no
apparent network problems. I have not been able to send from home for 3
days
now. Any Clues?
Does your connection to that server cross over from one internet provider's
equipment to another's before it gets to the server? Wireless connections
sometimes start out through a neighbor's internet provider instead of yours.
If so, connections to port 25 are often blocked to cause problems for
spammers, and you need to ask your email provider if their outgoing mail
server listens for outgoing mail on any port other than port 25, and if so,
where to find the details of switching to the other port. Incoming mail and
webmail use different ports, and therefore aren't affected by this. Just
trying all the ports is a very slow way to find out, since there are about
65,000 ports available.
See if this helps you find any information you need:
<
http://bigpond.custhelp.com/cgi-bin/bigpond.cfg/php/enduser/std_adp.php?p_faqid=12611>
Also, check if messages you have been trying to send are piling up in
the Outbox, and staying there for an unreasonable time. If so, move
these messages to the Drafts folder or delete them. If any refuse to
do either, download and install this hotfix, with Windows Mail not
running:
http://support.microsoft.com/default.aspx/kb/941090
Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
Certain common antivirus programs, such as most of those from
Norton or McAfee, tend to cause stuck messages and other problems
in Windows Mail, so if you have such a program, remember where
to find the hotfix, and hope it will install again if you need it again.
The Vista SP1 update also includes this hotfix, but takes longer to
install. A recent version of the Trend antivirus program also causes
assorted problems in Windows Mail.
If this doesn't fix your problem, click on any error messages you get
when you try to send yourself a message, and copy the entire error
messages to your next message. Also, tell us what if antivirus programs
you have.
