Receiving mail, but cannot send or reply. . .

[kstrick]

Error Message:
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Subject '', Account: 'mail.bockmoninsurance.com', Server:
'smtpout.secureserver.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10053, Error Number: 0x800CCC0F

Can anyone help???

 

[Gary VanderMolen]

Thank you for including the complete error message. It makes troubleshooting
so much easier.
Change the outgoing mail server port from 25 to 80.

 

[Renata]

I still can't send... The error message now is: The connection to the server
has failed. Subject '', Account: 'pop.nri.terra.com.br', Server:
'smtp.nri.terra.com.br', Protocol: SMTP, Port: 80, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E

 

[Renata]

I still can't send it.. The error message now is: The connection to the
server has failed. Subject '', Account: 'pop.nri.terra.com.br', Server:
'smtp.nri.terra.com.br', Protocol: SMTP, Port: 80, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E

The funny thing is that I have a notebook and a desktop and the notebook is
the one giving me a hard time... maybe it's 'cause it's Vista.

Anyone knows what can I do?

 

[Guest]

What you need to do for a connection to the terra.com.br email
server is very likely to be different from what someone using the
secureserver.net email server needs to do. You should ask
terra.com.br for the instructions for how to set up to use their
email servers. If they haven't written instructions for Windows
Mail yet, their instructions for Outlook Express should work
under Windows Mail also as long as they don't call for the HTTP
protocol. The instructions are probably somewhere on their web
site.

If your connection to this server crosses over from one internet
provider's equipment to another's before it reaches the server,
such connections to port 25 are often blocked to cause trouble
for spammers. If this affects you, and the instructions offer the
chance to use a port other than port 25 to connect to the outgoing
mail server, do this. Note that just trying all the ports is a very
slow way to find out which ports work, since there are about
65,000 ports available.

 

[Renata]

I've already asked them and they said it was something wrong with my
notebook. But I don't think the notebook is the problem 'cause the mail was
working perfectly well 2 weeks ago.

 

[Guest]

Email providers often don't tell you when they apply or remove such a
block on port 25.

Just in case it's really a problem on your notebook, what if any antivirus
programs do you have? Some of them cause assorted problems under
Windows Mail, but it often takes months for these problems to show up.

Also, are messages you tried to send building up in your Outbox? If so,
can you move all all of these messages to the Drafts folder or delete them?

 

[Renata]

I was using "avast!" but I read that AVG is more compatible with Vista, so I
uninstalled avast e installed AVG but the problem persists.

A few weeks ago, I guess when the problem started, I couldn't erase a
message in the outbox so I did what Microsoft told me to do: downloaded a
file and installed, and now, for that problem, Windows Mail is working just
fine. I move all the messages and delete them. But now I can't send e-mail
with attached files or even reply an email.

 

[Guest]

Either avast! or AVG is more compatible with Windows Mail if you
do a custom install and tell it to leave out the part that scans email.
You may want to uninstall AVG, then do such a custom install.

http://free.grisoft.com/doc/5390/us/frt/0?prd=aff

 

[Renata]

But do I have to do anything else besides that? I'll try it now.

 

[Renata]

Still doesn't work.

But do I have to do anything else besides that? I'll try it now.

 

[Gary VanderMolen]

Uhhh, what made you think that the response I gave to another person
applied to your situation? Very few SMTP servers work on port 80.
I see that Robert has already steered you in the right direction.

 

[Gary VanderMolen]

When you get that error is your notebook at a different location than
your other PC? Is the notebook using a different Internet connection?

 

[Renata]

No, it's the same... the only difference is that the notebook is using wifi.

 

[Renata]

Now it's working. I disable the email shield in Spy Sweeper. But with that
off and the Antivirus off (for the email), my computer won't be easier to get
hacked or something like that??

 

[Gary VanderMolen]

No. Antivirus email scanning is unnecessary. Read this:
http://service1.symantec.com/SUPPOR...88256c7500723cf0?OpenDocument&src=bar_sch_nam

 

[Guest]

Not many email providers allow port 80 for the SMTP server.
I've only seen one of them. You may have to use another port
such as port 25, if you've not seen anything from terra.com.br
saying that their email server supports SMTP on this port.
I can't read Portuguese, or I'd check what they allow for you.

 

[Renata]

Thanks, guys... but I think now it's working. I disable the antivirus and the
spy sweeper for the email.

Thanks!!!

 

[Gary VanderMolen]

Third party security products often interfere with the proper functioning of Windows Mail.

 

[Guest]

You're welcome.

Thanks, guys... but I think now it's working. I disable the antivirus and
the
spy sweeper for the email.

Thanks!!!