Receiving incomplete/missing attachments in Outlook 2003

[Guest]

I have a .pop (I believe this to be the correct term) email account setup (to
receive email messages from my school email address) and for some time I
have
not been receiving entire attachments from senders. If there is a series of
photos (ex: .jpg) I will only receive maybe one of the photos and even this
photo may be incomplete and cutoff at the bottom. It is also affecting
attachments such as .ppt (powerpoint) and music and video files. The entire
email received is typically no larger than about 87kb, while the actual
email
should be larger. I have tried setting up the .pop account again, but it
seems to have no effect.

I have also had difficulty sending emails with attachments, receiving the
error message: Task 'pop.vt..edu' - Sending' reported error (0x800ccc13) :
'Unable to connect to the network. Check your network connection or modem.'
(this has mainly applied to video and photo attachments). But I can still
send text-only emails.

Any help with resolving this matter would be greatly appreciated.

 

[Brian Tillman]

I have a .pop (I believe this to be the correct term) email account
setup (to receive email messages from my school email address) and
for some time I have
not been receiving entire attachments from senders. If there is a
series of photos (ex: .jpg) I will only receive maybe one of the
photos and even this photo may be incomplete and cutoff at the
bottom. It is also affecting attachments such as .ppt (powerpoint)
and music and video files. The entire email received is typically no
larger than about 87kb, while the actual email
should be larger. I have tried setting up the .pop account again, but
it seems to have no effect.

The first thing to do is to disable any scanning of mail by your antivirus
scanner. It's unnecessary and can interfere with the proper communication
between Outlook and your POP server. The second thing you should do is to
lengthen the server timeout value on the Advanced tab of your account
properties pages. The thrid thing is to increase the send/receive interval
so that it is no less than about ten minutes.