"Reading Pane" is grey'ed out

[George]

I'm using Outlook 2003 with BCM. For emails, the folder structure is:

Personal Folders
[+]Deleted Items
[- ]Drafts (reading pane grey'ed out for this folder)
Administrative
Marketing
Operations
[+]Inbox
.....

I wondered why the "Reading Pane" is greyed out for all 3 messages under
parent folder called "Drafts". The way it works for all the other folders
and subfolders is... putting the cursor on the message displays text of that
message underneath it in the reading pane.

If I go down to the subfolders ...Drafts/Administrative or Drafts/Marketing,
or Drafts/Operations, all the messages in those DO have a reading pane...the
option is not grey'ed out. Even "Deleted Items" has a reading pane.

Hmmmmmm?

Thanks,
George

 

[Lanwench [MVP - Exchange]]

I'm using Outlook 2003 with BCM. For emails, the folder structure is:

Personal Folders
[+]Deleted Items
[- ]Drafts (reading pane grey'ed out for this folder)
Administrative
Marketing
Operations
[+]Inbox
....

I wondered why the "Reading Pane" is greyed out for all 3 messages
under parent folder called "Drafts". The way it works for all the
other folders and subfolders is... putting the cursor on the message
displays text of that message underneath it in the reading pane.

If I go down to the subfolders ...Drafts/Administrative or
Drafts/Marketing, or Drafts/Operations, all the messages in those DO
have a reading pane...the option is not grey'ed out. Even "Deleted
Items" has a reading pane.

Hmmmmmm?

Thanks,
George

The reading pane doesn't work in the Drafts folder. Nobody knows why. It's
one of those mysteries of the cosmos.

Why do you have subfolders in drafts, btw?

 

[George]

Thanks,

-That's definitely a mystery, I might even upgrade it to a bug, how do we
put a "correction" or "refinement" wish list for the next version?

-The reason I have sub-folders in drafts is so I can quicly find/copy/paste
certain canned emails (or at least their text) to save time when I respond
to certain incoming emails...like..."Thank you for your resume, but at this
time..." (I'd welcome a better way to do this...or an inexpensive "customer
management/response" software or add-in).

George

 

[Brian Tillman]

-That's definitely a mystery, I might even upgrade it to a bug, how
do we put a "correction" or "refinement" wish list for the next
version?

Write to outwish at microsoft dot com

 

[Lanwench [MVP - Exchange]]

Thanks,

-That's definitely a mystery, I might even upgrade it to a bug, how
do we put a "correction" or "refinement" wish list for the next
version?

You can try emailing (e-mail address removed)....

-The reason I have sub-folders in drafts is so I can quicly
find/copy/paste certain canned emails (or at least their text) to
save time when I respond to certain incoming emails...like..."Thank
you for your resume, but at this time..." (I'd welcome a better way
to do this...or an inexpensive "customer management/response"
software or add-in).

George

Don't keep them in "drafts". Keep them in another folder, or create
templates/forms.