Read-receipts in Outlook 2007 with shared imap folders

[stefan]

Hi,

I have a (e-mail address removed) email address that goes to an imap folder.

I have 2 users who have access to that folder. If user 1moves the
email to another folder and that email has a read-receipt set on it,
then user 2 sends out an automatic email saying that the email was
deleted without being read. This happens without the user 2 doing
anything.

Both users are using Outlook 2007. Is there any way to get outlook to
not send read-receipts for certain folders? The user still wants to
send read-receipts for her private emails.

Any ideas? Is there a better way of setting this up with Outlook and
IMAP?

Thanks,
Stefan

 

[Vince Averello [MVP-Outlook]]

I don't think you can change that since receipts are item based not folder
based and the "don't send" settings are global

 

[Guest]

Hi,

it seems to be a bug in Outlook. The first time I'd discovered this I was
running OL2007 in April this year. Everytime, when a message with
"read-receipt" flag was seen by Outlook and then moved into another folder or
even deleted using a Webmailer or a second instance of Outlook (may run on a
second pc), Outlook generates a "not read" (don't now the exact message in
the English version, in German: "nicht gelesen") mail to the originator...
That's especially bad when you use Outlook to manage a mailserver
administrator account via IMAP... Every mail, which is once seen in Outlook
and later taken by the receipient via POP Outlook generates the "not read"
message...
But far more worst is: there is no glue for this in the "sent" folder...
It's really bad, today I found the first entries about this problem dating
in 2005 (OL2003) - and there's still no fix available, is it ?

Thanks in advance for any hints...

Thomas

 

[Britain Crooker]

I don't think you can change that since receipts are item based not
folder based and the "don't send" settings are global

This is actually a larger problem than that. Here is a message I
posted on another newsgroup:


I submitted a bug report on this several months bug, but I never heard
back and it was never fixed in SP1 that was released today.

It is dead easy to duplicate - send an email to one of your IMAP
accounts that has a read receipt requested. Send this message from one
of your own accounts so that you get the read receipt. Open Outlook
2007 so that the message is downloaded/cached. Close Outlook 2007 and
then delete that message (fully - delete and purge) from another client
(different PC or webmail). Now open Outlook 2007 again and do a send
and receive. Sometimes I need to close Outlook and reopen it. During
either the first or second open it will automatically send a "deleted"
read receipt to the sender.

THIS OCCURS EVEN IF I HAVE TURNED OFF THE SENDING OF RECEIPTS in
Outlook, and I am never prompted.

This is very frustrating, and is quite the deal killer for me to put
2007 on any of my production machines. I cannot have my clients
getting messages backing saying I have deleted their email without
reading it when that isn't the case.

--

 

[Victor Ivanidze]

See if this 3-rd party utility could help:
http://www.ivasoft.biz/rrr.shtml

Regards,
Victor Ivanidze