RA outlook autocomplete

[Guest]

Hello all.
I am in a company with Exchange 2000 and clients with windows XP pro and
Outlook 2002 SP3.

When users are writing an address in an e-mail, after the third letter, the
names already used that begin with this letters are showed.

The problem is that 2 users have autocomplete enabled and when they write
the entire lastname of an address in the GAL, the name is not completed. This
happens everyday in the morning when they write the first e-mail to this
person (theri assistants), after that, this name appears when they write the
3 first letters of their lastnames, but it failes again in the next morning.

This is happening with 2 users and with all their contacts in the GAL.

thanks

 

[Brian Tillman]

When users are writing an address in an e-mail, after the third
letter, the names already used that begin with this letters are
showed.

The problem is that 2 users have autocomplete enabled and when they
write the entire lastname of an address in the GAL, the name is not
completed. This happens everyday in the morning when they write the
first e-mail to this person (theri assistants), after that, this name
appears when they write the 3 first letters of their lastnames, but
it failes again in the next morning.

This is most often caused by a mail profile corruption. Have these two
people create new mail profiles.

 

[Guest]

Brian, how are you?
I have already recreated both profiles and also changed one computer and in
the other case I repaired outlook but these steps didn't fix the problem.

Any other idea?
thanks

 

[Brian Tillman]

I have already recreated both profiles and also changed one computer
and in the other case I repaired outlook but these steps didn't fix
the problem.

Any other idea?

Do the NK2 files for these people exist?

 

[Guest]

yes, they exist.
they are in C:\Documents and Settings\%username%\Application
Data\Microsoft\Outlook and the file is the %profilename%.nk2

 

[Brian Tillman]

yes, they exist.
they are in C:\Documents and Settings\%username%\Application
Data\Microsoft\Outlook and the file is the %profilename%.nk2

For one of these users, before s/he starts Outlook in the morning, use a
tool like
http://www.epute.com/nk2csv/ to see if the NK2 file contains anything. If
so, start Outlook, stop it, and user NK2csv to see if anything has changed.

 

[Guest]

Brian, I used the tools that you told me in my computer first but I am able
to see only the addresses that doesn't belong to my compamy, I mean the
addresses that ar not in the GAL.

 

[Brian Tillman]

Brian, I used the tools that you told me in my computer first but I
am able to see only the addresses that doesn't belong to my compamy,
I mean the addresses that ar not in the GAL.

When Outlook resolves a name, it should be saved to the autocompletion cache
whether the name came from the Contacts folder, the GAL, or you just typed
it in. I don't know of anything specific that would cause it to cache
non-GAL resolutions only. You say you recreated the profiles for these
people, but that should have fixed just about any autocompletion problem.
How, exactly, did you do that, just so you and I both understand what's been
tried?

 

[Guest]

Brian, I created the profile manually: right click on the outlook icon, show
profiles, add, profile name, add new e-mail account, microsoft exchange
server, server and mailbox name, next and finish.

Is the same way that I create all profiles in our branch.
If you want to communicate by e-mail I can send you a screenshot, the nk2csv
shows that their nk2 file are empty and in my computer teh application shows
only the external addresses (addresses that are not in the GAL).

In one of this cases we have already changed his machine and after some time
the problem appeared again. Could be something related to the E2k server??

regards.

 

[Brian Tillman]

Brian, I created the profile manually: right click on the outlook
icon, show profiles, add, profile name, add new e-mail account,
microsoft exchange server, server and mailbox name, next and finish.

That should do it.

Is the same way that I create all profiles in our branch.
If you want to communicate by e-mail I can send you a screenshot, the
nk2csv shows that their nk2 file are empty and in my computer teh
application shows only the external addresses (addresses that are not
in the GAL).

In one of this cases we have already changed his machine and after
some time the problem appeared again. Could be something related to
the E2k server??

I can't explain or solve your problem, I'm afraid. If I were in your shoes,
I think I'd get Microsoft involved.

 

[Randy]

Brian,

The problem is that the NK2CSV is a file scraping utility that bases it's
program on finding the "@" sign contained only in SMTP email addresses.
Therefore that program would NOT find GAL, FAX, x500, x509, SID/FUID and
much other data that are or can be contained in the NK2 file..

Ruben used a free utility and it has him confused....that's all.

Randy

 

[Vinas]

Actually Randy, you're wrong.

The current version of NK2csv does return SMTP addresses only. What it
does NOT do is search for the @ symbol as this would return too many
false positives.

Ruben,

You may want to try the demo of Randy's product called ingressor
(http://www.ingressor.com/desktop.htm) in combination with NK2csv to
view your GAL information. Ingressor can be expensive from what I've
heard so hopefully you can use the 2 programs without purchasing the
later. As a side note, I'm working on a new version of NK2csv which
will return some detailed information just like the pay version of
ingressor.

Cheers,
Josh

 

[Randy]

Josh,

I thought that your program worked the same way that a version written by a
Russian chap about four years worked. I seem to recall that his version
worked as I described.

My apologies.

Randy