Question Marks appearing in sent messages

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Guest

Question marks are appearing throughout the body of messages being sent from
my customer's Outlook 2003 system (they appear to coincide where he's pressed
the 'Enter' key). I've checked the mail format settings against other
properly functioning Outlook 2003 workstations in his office, and there's no
apparent difference (i.e. HTML for message composition). Any suggestions?
 
What message encoding is this user employing?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, TD Computer Solutions asked:

| Question marks are appearing throughout the body of messages being
| sent from my customer's Outlook 2003 system (they appear to coincide
| where he's pressed the 'Enter' key). I've checked the mail format
| settings against other properly functioning Outlook 2003 workstations
| in his office, and there's no apparent difference (i.e. HTML for
| message composition). Any suggestions?
 
Hi Milly

Here's more info than you requested, but I thought it might be helpful....

Under Options--Mail Format--International Options, the preferred encoding
for outgoing messages is "Western European (ISO)". Also in this dialog box,
the first two options ("Use english for message flags" and "Use english for
message headers on replies and forwards") are unchecked. The Encoding Option
"Auto select encoding for outgoing messages" is checked.

Under Options-Mail Format-Internet Format, the HTML options button "When an
HTML message contains picutures....." is checked. The Outlook Rich Text
options is set to "Convert to HTML format", Plain text options automatically
wrap text at 76 characters, and the "Encode attachments in UUENCODE...."
option is unchecked.


Additionally....the default for "Compose in this message format" is HTML.
The option "Use Microsoft Office Word 2003 to edit e-mail messages" is
checked, the option "Use Microsoft Office Word 2003 to read Rich Text e-mail
messages" is unchecked.

One more piece of info....this is an office that will send / receive
information in Chinese.....perhaps there's a language setting that might be
the culprit?

Thanks...
Terry
 
I would suspect the language setting as the culprit. When you set your encoding to "auto-select encodign for outgoing message" this may affect the mail. What happens if you set a specific encoding rather than let Outlook select it?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, TD Computer Solutions asked:

| Hi Milly
|
| Here's more info than you requested, but I thought it might be
| helpful....
|
| Under Options--Mail Format--International Options, the preferred
| encoding for outgoing messages is "Western European (ISO)". Also in
| this dialog box, the first two options ("Use english for message
| flags" and "Use english for message headers on replies and forwards")
| are unchecked. The Encoding Option "Auto select encoding for
| outgoing messages" is checked.
|
| Under Options-Mail Format-Internet Format, the HTML options button
| "When an HTML message contains picutures....." is checked. The
| Outlook Rich Text options is set to "Convert to HTML format", Plain
| text options automatically wrap text at 76 characters, and the
| "Encode attachments in UUENCODE...." option is unchecked.
|
|
| Additionally....the default for "Compose in this message format" is
| HTML. The option "Use Microsoft Office Word 2003 to edit e-mail
| messages" is checked, the option "Use Microsoft Office Word 2003 to
| read Rich Text e-mail messages" is unchecked.
|
| One more piece of info....this is an office that will send / receive
| information in Chinese.....perhaps there's a language setting that
| might be the culprit?
|
| Thanks...
| Terry
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| What message encoding is this user employing?
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, TD Computer Solutions asked:
||
||| Question marks are appearing throughout the body of messages being
||| sent from my customer's Outlook 2003 system (they appear to coincide
||| where he's pressed the 'Enter' key). I've checked the mail format
||| settings against other properly functioning Outlook 2003
||| workstations in his office, and there's no apparent difference
||| (i.e. HTML for message composition). Any suggestions?
 
I'll make that change this coming Monday for the client, and will let you
know the result.

Thanks,
Terry
 
Alas, that didn't work.....client is still getting question marks in his sent
messages.
 

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