Q re: no wifi Dell laptop Winxp SP3

[Hermat Condodesktop]

Hi,

Carol's laptop stopped connecting to her router.
Also, it can't connect via cat 5 - ethernet port.
Was fine before, did system restore, after the
restore it still would not show networks.
I checked devices, no yellow exclaimation points.
uninstalled wifi adapter anyway and installed new
driver from Dell's website. still no go.
Pulled wifi card and memory. Cleaned contacts
on both. Still no go.
I suspect the wifi card, but that doesn't explain the
cat5 connection not working.
Do you think a "system recovery" that wipes the drive
and reloads windows would fix this? How proceed
with trouble shooting?
Thanks,

Al

 

[Shenan Stanley]

Carol's laptop stopped connecting to her router.
Also, it can't connect via cat 5 - ethernet port.
Was fine before, did system restore, after the
restore it still would not show networks.
I checked devices, no yellow exclaimation points.
uninstalled wifi adapter anyway and installed new
driver from Dell's website. still no go.
Pulled wifi card and memory. Cleaned contacts
on both. Still no go.
I suspect the wifi card, but that doesn't explain the
cat5 connection not working.
Do you think a "system recovery" that wipes the drive
and reloads windows would fix this? How proceed
with trouble shooting?

Boot with a BartPE/Ultimate Windows Boot CD and see if the network works.
If it does - driver issue.

Safe mode with Networking maybe...

Tried running these commands one at a time?

netsh winsock reset catalog
ipconfig /renew
ipconfig /flushdns
arp -d *
nbtstat -RR

In order?

Remove all hardware drivers in safe mode that have to do with the networking
and reboot - allowing it to reinstall at the next boot... Download the
latest from each hardweare devices actual manufacturer (usually Dell stamps
their name on broadcom or intel - but you can use the boradcom or intel
drivers for thenics just as well...)