Q-Phone, one more time

[Tom Keifer]

I'd like a Microsoft answer to this issue.

A user connected a Motorola Q-phone to his PC via a USB cable before the
accompanying software was installed. After he attached the phone, he read
the installation instructions. The instructions emphasised installing the
software before connecting the phone. When the user realized he made a
mistake, he unplugged the phone and attempted to uninstall the software
(VZ Manager, Active Sync).

The users first incident report to me was a network drive share mapping
(F:\) error 'unable to connect'. He did not inform me of his attempts to
install the Q-phone. The F:\ drive is mapped via logon script to a network
share.

Examining the system, I found two devices in Device Manager, "Generic Flash
HS-CF USB Device" and "Generic Flash HS-Combo USB Device" as installed
hardware, even though there were no devices attached to USB ports. Drive
Manager reported an E:\ and an F:\ drive as removable media with 0 total
space and 0 space available.

I uninstalled the devices via device manager.

Upon rebooting the PC, with no USB devices attached to the PC, the USB
devices reappear in device manager, and the E:\ and F:\ drive letters are
allocated as removable storage drives.

Motorola's answer is to reimage the machine, their tech supprt have no idea
what registry entries its products install on the system.

I need to know where in the registry PnP devices and Active Sync make their
entries for installed hardware, and if those keys have related dependancies
that deleting or incorrectly modifying the keys will corrupt.

Thank You,
Tom Keifer

 

[Bob I]

Then you will need to contact Microsoft, this is a peer-to-peer
newsgroup populated by other users, "Microsoft" doesn't handle questions
here. If you will accept other users answers, fine, otherwise you will
need to open a support ticket with Microsoft tech support.

 

[SoCalCommie]

I'd like a Microsoft answer to this issue.

A user connected a Motorola Q-phone to his PC via a USB cable before the
accompanying software was installed. After he attached the phone, he read
the installation instructions. The instructions emphasised installing the
software before connecting the phone. When the user realized he made a
mistake, he unplugged the phone and attempted to uninstall the software
(VZ Manager, Active Sync).

The users first incident report to me was a network drive share mapping
(F:\) error 'unable to connect'. He did not inform me of his attempts to
install the Q-phone. The F:\ drive is mapped via logon script to a network
share.

Examining the system, I found two devices in Device Manager, "Generic
Flash HS-CF USB Device" and "Generic Flash HS-Combo USB Device" as
installed hardware, even though there were no devices attached to USB
ports. Drive Manager reported an E:\ and an F:\ drive as removable media
with 0 total space and 0 space available.

I uninstalled the devices via device manager.

Upon rebooting the PC, with no USB devices attached to the PC, the USB
devices reappear in device manager, and the E:\ and F:\ drive letters are
allocated as removable storage drives.

Motorola's answer is to reimage the machine, their tech supprt have no
idea what registry entries its products install on the system.

I need to know where in the registry PnP devices and Active Sync make
their entries for installed hardware, and if those keys have related
dependancies that deleting or incorrectly modifying the keys will corrupt.

Thank You,
Tom Keifer

Uninstall the USB ports in Device Manager. Windows will re-discover them
upon re-load.

--
SoCalCommie
http://so-la-i.com/

WARNING: Due to Presidential Executive Orders, the National Security Agency
may have read this message without warning, warrant, or notice. They may do
this without any judicial or legislative oversight.

 

[Tom Keifer]

Odd that the other newsgroups in the Microrsoft Communities are monitored by
MS and MS responds posts in them, but not this particular group.

 

[Tom Keifer]

Thanks, I'll give it a try.

Uninstall the USB ports in Device Manager. Windows will re-discover them
upon re-load.

--
SoCalCommie
http://so-la-i.com/

WARNING: Due to Presidential Executive Orders, the National Security
Agency may have read this message without warning, warrant, or notice.
They may do this without any judicial or legislative oversight.

 

[Bob I]

Not the "public" ones, if you see a "MS tech" it is someone doing it on
their own time.

 

[Tom Keifer]

I deleted all the USB devices, rebooted and the phantom devices were
reinstalled.