Program Compatibility Issue - Outlook 2003 BCM

[jaygreg]

I have three discs for Office 2003 Professional; the first that installs the
suite of programs, a second that installs Outlook 2003 BCM, and a third
labeled Microsoft Office Professional, Enterprise Edition 2003, Service Pack
1. These were originally installed on my Windows XP machine. My new 64 bit
machine runs Vista.



I installed the first disc successfully on the new Vista machine then - not
sure which disc should come next - I chose the Outlook 2003 Business Contact
Manger disc. Windows Installer paused during the process and sent up a
second window entitled "Program Compatibility Assistant". It read:



"This program has known compatibility issues. Check online to see if
solutions are available from the Microsoft website. If solutions are found,
Windows will automatically display a website that lists steps you can take."
It then identified the program involved as Microsoft.NET Framework 1.1 in
"Location: Not Available". It went on to say at the end that "This software
has known incompatibility with IIS on this platform."



The above window was followed by one entitled "Problem Report Solution"
which read: Download updates for Microsoft.NET Framework 1.1. The problem
was caused by a compatibility issue between this version of Windows and this
version of Microsoft.NET Framework 1.1. This program was created by
Microsoft Corporation.

Solution. Go online to the following website to download an update that
solves this problem.



I clicked "Microsoft Corporation" as prompted and got this message in
another "Windows Installer" window which I subsequently closed or it closed
itself:



"The upgrade patch cannot be installed by the Windows Installer service
because the program to be updated may be missing, or the upgrade patch may
update a different version of the program. Verify that the program to be
upgraded exists on your computer and that you have a correct upgrade patch."



Well... it sounds like Framework 1.1 is simply missing or can't be
recognized which leads me to believe it may have something to do with that
SP1 disc; the third disc I never got to. Perhaps I'm wrong. In any event, I
walked away from the machine and plan on retiring for the night (6 hours)
leaving all the windows open on the desktop. I'm concerned that Vista will
attempt to update itself around 3AM but I'm hopeful it has enough artificial
intelligence to realize something 's in progress and it won't gum up the
works.



Can someone please tell me how to back out of these windows (since I'm
technically still in the process of an installation) and then give me some
guidance on how I resolve the issue in order to complete the installation.

 

[DL]

Close the windows, you may get a msg that the installation failed and it
should then roll back any installed files.
With the first disk installed, presumably correctly, run WinUpdate, to see
if it gives any Office updates.
Do not install the third Disk - Enterprise -

PS You did uninstall any Office Trial prior to installing Office from cd?

 

[jaygreg]

run WinUpdate<<

I was very confused about that as well. Now it's clear to me; my problem
probably stems from that very step. Here's what happened:

After I installed the first disc I was taken to a web site that appeared to
be a catalog of downloads. The dominant product was Office 2007 but there
were others listed on the side including my 2003. Because I saw nothing with
the word "update" - only "download" - I thought this might be (incorrectly
now) another download of what I already put on the machine. (I don't think
clearly beyond 1 AM ). Anyway... I decided that I should probably just
install the next disc and maybe it would be cleared with its subsequent
update routine. You know the rest. This is obviously where I failed. That
Framework stuff is somewhere on that page I assume.

There was a long list of programs in the middle - which I now think may have
been what I should have been dealing with - that I dismissed because I say
something that appeared to be a mini program with "2006" in its title. At 1
AM my mind said "that's a program later than 2003 so so it can't be
something that belongs to whatever I'm supposed to be finding". So I
dismissed the lot and installed disc 2.

I'll go back to that space and spend more time this morning. Perhaps things
will be clearer. When I pressed that "Update" button at the top of the page
I was taken to, I expected a list that would jump out at me. Instead, I
became confused. I'll try again now and report back.

I appreciate the help, DL.

 

[jaygreg]

Further complications. The first program I installed on the new machine was
the latest version Firefox. That's what I used at the start of the
installation of MS Office 2003 Professional. When I hit the point where it
was recommended I get updates, I brought up Internet Explorer and closed
Firefox. However, there are TWO versions of IE on my menu. Having a 64 bit
machine, I logically selected that version; the 2nd one listed. I read this
morning that not even MS recognizes that version on some of their sites.
This might explain why I got such little response when I clicked the
"Updates" button at the top of the page that was supposed to lead me to
updates for 2003 Office.



This morning I select that 1st version (the 32 bit version) of IE and went
to the Updates page again. A message appeared at the top telling me
something wanted to be run so I clicked it and got this message in the
process:



"This website wants to run "Authzax.dll from Microsoft Corporation." I
clicked on "Run ActiveX Control" and got an "Internet Explorer - Security
Warning" window that asked if I wanted to run "Authzax.dll". At the bottom
is an orange caution emblem (shield with exclamation mark) with this message
to the right:



This ActiveX control was previously added to your computer when you
installed another program, or when Windows was installed. You should only
run it if you trust the publisher and the website requesting it."



Do I go back to the 32 bit IE, go to the update page, click the button to
let this ActiveX control run, then hopefully take another shot at that
"Update" button in the top right corner of that page and expect the program
to accurately scam my machine (now with IE 32 bit) and get a list of updates
needed just for my machine?

 

[Luther Blissett]

Further complications. The first program I installed on the new machine was
the latest version Firefox. That's what I used at the start of the
installation of MS Office 2003 Professional. When I hit the point where it
was recommended I get updates, I brought up Internet Explorer and closed
Firefox. However, there are TWO versions of IE on my menu. Having a 64 bit
machine, I logically selected that version; the 2nd one listed. I read this
morning that not even MS recognizes that version on some of their sites.
This might explain why I got such little response when I clicked the
"Updates" button at the top of the page that was supposed to lead me to
updates for 2003 Office.

This morning I select that 1st version (the 32 bit version) of IE and went
to the Updates page again. A message appeared at the top telling me
something wanted to be run so I clicked it and got this message in the
process:

"This website wants to run "Authzax.dll from Microsoft Corporation." I
clicked on "Run ActiveX Control" and got an "Internet Explorer - Security
Warning" window that asked if I wanted to run "Authzax.dll". At the bottom
is an orange caution emblem (shield with exclamation mark) with this message
to the right:

This ActiveX control was previously added to your computer when you
installed another program, or when Windows was installed. You should only
run it if you trust the publisher and the website requesting it."

Do I go back to the 32 bit IE, go to the update page, click the button to
let this ActiveX control run, then hopefully take another shot at that
"Update" button in the top right corner of that page and expect the program
to accurately scam my machine (now with IE 32 bit) and get a list of updates
needed just for my machine?












- Show quoted text -

One compatibility issue you'll run into is with Sql Server. BCM for
Office 2003 used Sql Server 2000, which is incompatible with Vista.
There's a BCM Service Pack, BCM v2 SP4, that installs a version of Sql
Server 2005 that's compatible with Vista, and has other fixes to allow
BCM to run with Vista's tigher permissions.

That said, Vista was released four years after Office 2003, so you
might consider updating to Office 2007, which was designed with Vista
in mind.