Product Key

[r.k. mohan]

I have a Compaq Presario that came with XP pre-loaded. I
have had to change my hard drive which requires me to re-
register the XP operating system. When I try to activate
my operating system with the Product Key provided,
Microsoft states that my Product Key is invalid and I
have to go back to Compaq. Compaq's email support refers
me back to a toll free # which puts me on hold forever
(its been over one hour); the recording refers me back to
their email support. Any direction on how I can escape
this vicious circle and get my copy of XP registered
would be appreciated.

 

[Bruce Chambers]

Greetings --

Your only source of support for an OEM license is the PC's
manufacturer, which is Compaq, in your case. Sadly, Compaq had fairly
decent support until they were acquired by HP.

You need to examine the Product Key very carefully. It's awfully
easy to mistake a "B" for an "8," a "G" for a "6," an "S" for a "5,"
or a "Q" for a "0" or "O." Fortunately, Microsoft had the good sense
to leave the "1's," "I's," "O's," and "0's" out of the equation.
Also, be sure that your CapsLock if _off_ while entering the Product
Key.

Troubleshooting Invalid CD Key Error Message During Windows XP Setup
http://support.microsoft.com/default.aspx?scid=kb;en-us;310637


The Windows 25-character Product Key (required to perform the
installation) is stored on the CD packaging on a bright orange sticker
that says "Do not lose this number." If it was an OEM (factory
installed) license, it's stored on a label that the PC manufacturer
affixed to the exterior of the PC case, or on the bottom of a laptop.

To recover a lost Product Key:

If your system still runs, you should be able to use AIDA32
Enterprise from http://www.aida32.hu/aida32.php or ViewKeyXP from
http://www.webtree.ca/windowsxp/repair_xp.htm to find the Product Key.
(If you have a factory-installed OEM license, and haven't since
reinstalled the OS, the revealed Product Key is probably of the drive
image used at the factory and not _your_ specific Product Key;
therefore, it probably cannot be -- and definitely should not be --
used for a re-installation.)

If it was a retail license and you have proof of purchase:

How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=KB;en-us;326246

If it was an OEM license, you should contact whomever sold you the
OS; although very few manufacturers/vendors keep records of the
Product Keys they've sold, it's worth a try before you have to buy a
new license.


Bruce Chambers

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