Product Key problem

J

Jackie28

I recently had a hardrive problem with my computer, lost all of my files, and
now have a new hardrive. Now when I go and try to enter in my product key
(Word has been preinstalled) for Word, it says its incorrect. I imagine this
is because I've used it before, but I lost it, so now what do I do? Any help
would be awesome.
 
J

JoAnn Paules

If you got a new hard drive, how was Word pre-installed? If it came from
your computer manufacturer, you need to contact them for a product key.
 
L

lauran24

I have the same problem, but they didn't re-install my Office XP. I still
have the disk, but not the cd case it came in, which I guess has the product
key on it, but it's the same disk I've always had.

JoAnn Paules said:
If you got a new hard drive, how was Word pre-installed? If it came from
your computer manufacturer, you need to contact them for a product key.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


Jackie28 said:
I recently had a hardrive problem with my computer, lost all of my files,
and
now have a new hardrive. Now when I go and try to enter in my product key
(Word has been preinstalled) for Word, it says its incorrect. I imagine
this
is because I've used it before, but I lost it, so now what do I do? Any
help
would be awesome.
Click to expand...
Click to expand...
 
M

Mary Sauer

Download and run Belarc Advisor, it will have your product code number.
http://www.belarc.com/free_download.html


--
Mary Sauer MSFT MVP
http://office.microsoft.com/


lauran24 said:
I have the same problem, but they didn't re-install my Office XP. I still
have the disk, but not the cd case it came in, which I guess has the product
key on it, but it's the same disk I've always had.

JoAnn Paules said:
If you got a new hard drive, how was Word pre-installed? If it came from
your computer manufacturer, you need to contact them for a product key.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


Jackie28 said:
I recently had a hardrive problem with my computer, lost all of my files,
and
now have a new hardrive. Now when I go and try to enter in my product key
(Word has been preinstalled) for Word, it says its incorrect. I imagine
this
is because I've used it before, but I lost it, so now what do I do? Any
help
would be awesome.
Click to expand...
Click to expand...
Click to expand...
 
J

JoAnn Paules

I assume you mean that they reformatted your hard drive but didn't reinstall
Office and you no longer have the product key? Did your copy of Office come
with your computer or did you buy it separately? (I see you aren't the
original poster so I need to ask this before I can tell you which way to
go.)

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



lauran24 said:
I have the same problem, but they didn't re-install my Office XP. I still
have the disk, but not the cd case it came in, which I guess has the
product
key on it, but it's the same disk I've always had.

JoAnn Paules said:
If you got a new hard drive, how was Word pre-installed? If it came from
your computer manufacturer, you need to contact them for a product key.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


Jackie28 said:
I recently had a hardrive problem with my computer, lost all of my
files,
and
now have a new hardrive. Now when I go and try to enter in my product
key
(Word has been preinstalled) for Word, it says its incorrect. I imagine
this
is because I've used it before, but I lost it, so now what do I do? Any
help
would be awesome.
Click to expand...
Click to expand...
Click to expand...
 
J

JJConfused@30

Can anyone help me. I has a similar problem with the product key for XP. we
have had to replace the hard drive on our computer. We have got as far as
the computer asking for the product key- which I assume is for XP. We have
typed in the number on the card that came with the original sofeware discs
and the message we keep geting is that it is invalid. The original setup was
preloaded by the computer company Compaq when we bought the computer in 2002.
Have we been given the wrong number to go with the software? Where do we go
from here, is it Microsoft or Compaq that we need to contact? any help would
be great, we like XP and would l;ike to keep it if we can.

JoAnn Paules said:
I assume you mean that they reformatted your hard drive but didn't reinstall
Office and you no longer have the product key? Did your copy of Office come
with your computer or did you buy it separately? (I see you aren't the
original poster so I need to ask this before I can tell you which way to
go.)

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"



lauran24 said:
I have the same problem, but they didn't re-install my Office XP. I still
have the disk, but not the cd case it came in, which I guess has the
product
key on it, but it's the same disk I've always had.

JoAnn Paules said:
If you got a new hard drive, how was Word pre-installed? If it came from
your computer manufacturer, you need to contact them for a product key.

--

JoAnn Paules
MVP Microsoft [Publisher]
Tech Editor for "Microsoft Publisher 2007 For Dummies"


I recently had a hardrive problem with my computer, lost all of my
files,
and
now have a new hardrive. Now when I go and try to enter in my product
key
(Word has been preinstalled) for Word, it says its incorrect. I imagine
this
is because I've used it before, but I lost it, so now what do I do? Any
help
would be awesome.
Click to expand...
Click to expand...
Click to expand...
 
T

Tom [Pepper] Willett

If it was preloaded, you'll need to contact Compaq.

: Can anyone help me. I has a similar problem with the product key for XP.
we
: have had to replace the hard drive on our computer. We have got as far as
: the computer asking for the product key- which I assume is for XP. We have
: typed in the number on the card that came with the original sofeware discs
: and the message we keep geting is that it is invalid. The original setup
was
: preloaded by the computer company Compaq when we bought the computer in
2002.
: Have we been given the wrong number to go with the software? Where do we
go
: from here, is it Microsoft or Compaq that we need to contact? any help
would
: be great, we like XP and would l;ike to keep it if we can.
:
: "JoAnn Paules" wrote:
:
: > I assume you mean that they reformatted your hard drive but didn't
reinstall
: > Office and you no longer have the product key? Did your copy of Office
come
: > with your computer or did you buy it separately? (I see you aren't the
: > original poster so I need to ask this before I can tell you which way to
: > go.)
: >
: > --
: >
: > JoAnn Paules
: > MVP Microsoft [Publisher]
: > Tech Editor for "Microsoft Publisher 2007 For Dummies"
: >
: >
: >
: > : > >I have the same problem, but they didn't re-install my Office XP. I
still
: > > have the disk, but not the cd case it came in, which I guess has the
: > > product
: > > key on it, but it's the same disk I've always had.
: > >
: > > "JoAnn Paules" wrote:
: > >
: > >> If you got a new hard drive, how was Word pre-installed? If it came
from
: > >> your computer manufacturer, you need to contact them for a product
key.
: > >>
: > >> --
: > >>
: > >> JoAnn Paules
: > >> MVP Microsoft [Publisher]
: > >> Tech Editor for "Microsoft Publisher 2007 For Dummies"
: > >>
: > >>
: > >> : > >> >I recently had a hardrive problem with my computer, lost all of my
: > >> >files,
: > >> >and
: > >> > now have a new hardrive. Now when I go and try to enter in my
product
: > >> > key
: > >> > (Word has been preinstalled) for Word, it says its incorrect. I
imagine
: > >> > this
: > >> > is because I've used it before, but I lost it, so now what do I do?
Any
: > >> > help
: > >> > would be awesome.
: > >>
: > >>
: > >>
: >
 
J

JJConfused@30

Thank you for your help. I did contact Compaq, their information sorted the
problem. So I though I'd just let you know its works find now.

Tom [Pepper] Willett said:
If it was preloaded, you'll need to contact Compaq.

: Can anyone help me. I has a similar problem with the product key for XP.
we
: have had to replace the hard drive on our computer. We have got as far as
: the computer asking for the product key- which I assume is for XP. We have
: typed in the number on the card that came with the original sofeware discs
: and the message we keep geting is that it is invalid. The original setup
was
: preloaded by the computer company Compaq when we bought the computer in
2002.
: Have we been given the wrong number to go with the software? Where do we
go
: from here, is it Microsoft or Compaq that we need to contact? any help
would
: be great, we like XP and would l;ike to keep it if we can.
:
: "JoAnn Paules" wrote:
:
: > I assume you mean that they reformatted your hard drive but didn't
reinstall
: > Office and you no longer have the product key? Did your copy of Office
come
: > with your computer or did you buy it separately? (I see you aren't the
: > original poster so I need to ask this before I can tell you which way to
: > go.)
: >
: > --
: >
: > JoAnn Paules
: > MVP Microsoft [Publisher]
: > Tech Editor for "Microsoft Publisher 2007 For Dummies"
: >
: >
: >
: > : > >I have the same problem, but they didn't re-install my Office XP. I
still
: > > have the disk, but not the cd case it came in, which I guess has the
: > > product
: > > key on it, but it's the same disk I've always had.
: > >
: > > "JoAnn Paules" wrote:
: > >
: > >> If you got a new hard drive, how was Word pre-installed? If it came
from
: > >> your computer manufacturer, you need to contact them for a product
key.
: > >>
: > >> --
: > >>
: > >> JoAnn Paules
: > >> MVP Microsoft [Publisher]
: > >> Tech Editor for "Microsoft Publisher 2007 For Dummies"
: > >>
: > >>
: > >> : > >> >I recently had a hardrive problem with my computer, lost all of my
: > >> >files,
: > >> >and
: > >> > now have a new hardrive. Now when I go and try to enter in my
product
: > >> > key
: > >> > (Word has been preinstalled) for Word, it says its incorrect. I
imagine
: > >> > this
: > >> > is because I've used it before, but I lost it, so now what do I do?
Any
: > >> > help
: > >> > would be awesome.
: > >>
: > >>
: > >>
: >
Click to expand...
 

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