Processes won't end. Help!

[baxterdown]

Program processes are not closing when I close a program. When I try to
launch the program again later, it will not launch until I kill the process
that never closed. This is happening with:

- Outlook 2007
- Word 2007
- Excel 2007
- Photoshop CS3
- InDesign CS3
- Yahoo Widget Engine

Sometimes when I go back to kill a process for a program above, I find two
and three instances of them running. I'm on XP SP3.

Any help would be greatly appreciated.

 

[Malke]

Program processes are not closing when I close a program. When I try to
launch the program again later, it will not launch until I kill the
process that never closed. This is happening with:

- Outlook 2007
- Word 2007
- Excel 2007
- Photoshop CS3
- InDesign CS3
- Yahoo Widget Engine

Sometimes when I go back to kill a process for a program above, I find two
and three instances of them running. I'm on XP SP3.

Any help would be greatly appreciated.

The First Question Of Troubleshooting: what changed between the time things
worked and the time they didn't?

The Second Question of Windows Troubleshooting: what is the malware/virus
status of the machine? If you think it is clean, what programs (and
versions) did you use to determine this?

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

Malke

 

[baxterdown]

Hi Malke, thanks for the reply.

I didn't mention this in my original post, but the problem is happening in
all 4 of my computers. I have a small graphic design shop with three PC's at
the office and I have a laptop at home. The problem is happening in all of
the machines.

- The only thing that has changed between the time things worked and now are
automatic Windows Updates. I have not installed and/or removed any programs.

- All four machines are 100% free of any malware and/or viruses. I run
Norton 360 v2 on all of them and keep it up to date. Additionally, I do not
visit questionable websites of any kind and monitor closely where my staff
goes online. I am confident to say that all four machines are clean.

Jose

 

[Unknown]

Delete/uninstall Norton from one of your machines as a test case.

 

[baxterdown]

I chatted with Symantec Tech support as someone else had mentioned that the
problem is caused by the "Symantec Event Manager" service on Norton 360.
Here's what they said:

Khangenbam(Tue Jul 22 09:01:46 EDT 2008)>Jose, this issue is known issue to
Symantec and our research team is working on this issue.

Khangenbam(Tue Jul 22 09:03:09 EDT 2008)>The new patch will be release
through the LiveUpdate of the Norton program when the resolution is found
out.

Mr. Jose(Tue Jul 22 11:55:39 EDT 2008)>Do you have an estimated time for
resolution?

Khangenbam(Tue Jul 22 09:04:44 EDT 2008)>Jose, I will not be able to tell
you estimated time. Since we do not get the exact estimated time from the
research team. But, do not worry. It will not take long time.

Mr. Jose (Tue Jul 22 11:57:30 EDT 2008)>Ok Khangenbam, thank you for your
assistance. Have a nice day.

Khangenbam(Tue Jul 22 09:05:34 EDT 2008)>You are most welcome.

So, there you have it! Thanks to all for your replies!

Jose

 

[Malke]

Hi Malke, thanks for the reply.

I didn't mention this in my original post, but the problem is happening in
all 4 of my computers. I have a small graphic design shop with three PC's
at the office and I have a laptop at home. The problem is happening in all
of the machines.

- The only thing that has changed between the time things worked and now
are automatic Windows Updates. I have not installed and/or removed any
programs.

- All four machines are 100% free of any malware and/or viruses. I run
Norton 360 v2 on all of them and keep it up to date. Additionally, I do
not visit questionable websites of any kind and monitor closely where my
staff goes online. I am confident to say that all four machines are clean.

Yes, that would have been very helpful to have known. If the only thing that
has changed is that you installed Windows Updates, uninstall the updates
and test. If the problem is gone, install the updates one at a time to find
out which is the culprit. If you don't see the updates in Add/Remove
Programs, check the box at the top that says "Show Updates".

You can also get free support for update issues.

Contact MS - http://support.microsoft.com/gp/contactuswindows?sd=win
Unlimited support requests are included at no charge - (866) 834-8317

Malke

 

[Malke]

I chatted with Symantec Tech support as someone else had mentioned that
the problem is caused by the "Symantec Event Manager" service on Norton
360. Here's what they said:

Khangenbam(Tue Jul 22 09:01:46 EDT 2008)>Jose, this issue is known issue
to Symantec and our research team is working on this issue.

Khangenbam(Tue Jul 22 09:03:09 EDT 2008)>The new patch will be release
through the LiveUpdate of the Norton program when the resolution is found
out.

Mr. Jose(Tue Jul 22 11:55:39 EDT 2008)>Do you have an estimated time for
resolution?

Khangenbam(Tue Jul 22 09:04:44 EDT 2008)>Jose, I will not be able to tell
you estimated time. Since we do not get the exact estimated time from the
research team. But, do not worry. It will not take long time.

Mr. Jose (Tue Jul 22 11:57:30 EDT 2008)>Ok Khangenbam, thank you for your
assistance. Have a nice day.

Khangenbam(Tue Jul 22 09:05:34 EDT 2008)>You are most welcome.

So, there you have it! Thanks to all for your replies!

Thank you so much for posting the solution. Just another of the many reasons
I haven't recommended any Norton products since 2003.

Malke

 

[Design3r]

Have you received any updates since July on this issue? I've been searching
all over the internet and did speak with Symantic once about it and they
didn't know what the problem was. I had a good feeling that it was Norton
360 causing my computer to do the same. Thanks for the good news that they
are at least working on it!