Problems with Word 2003 as the Email Editor

I

Ian

Hello,

I have a bizzare problem that i hope people may be able
to help with. I have recently upgraded my clients to use
Office 2003 with Outlook 2003 as the email client and
Word 2003 as the email editor. Occasionally when i reply
or forward a message then Word strips out the original
content apart from the subject and the sender and
recipient information, the message body is all left blank.

It doesn't happen for all messages but it does happen for
messages that we receive from one client. If I don't use
Word 2003 as the editor then it is fine. An example of
the message header for a message that fails is below


Microsoft Mail Internet Headers Version 2.0
Received: from smtpgateway.imago.com ([192.168.32.14]) by
mail.imago.com with Microsoft SMTPSVC(5.0.2195.6713);
Wed, 23 Jun 2004 11:01:16 +0100
Received: from 80.69.8.190 by smtpgateway.imago.com
(InterScan E-Mail VirusWall NT); Wed, 23 Jun 2004
11:01:16 +0100
Received: from client.mailoutserver.com
(client.mailoutserver.com [xxx.xxx.xxx.xxx])
by rly11a.srv.mailcontrol.com (MailControl) with ESMTP
id i5NA18d9018753
for <[email protected]>; Wed, 23 Jun 2004 11:01:09 +0100
Received: from [192.168.160.110] ([192.168.160.110])
by client.mailoutserver.com (8.11.6/8.11.6) with ESMTP
id i5N9sEH03862;
Wed, 23 Jun 2004 17:54:14 +0800
Mime-Version: 1.0
X-Sender: [email protected]
Message-Id: <p05010417bcff0385381f@[192.168.160.110]>
Date: Wed, 23 Jun 2004 17:54:20 +0800
To: "Gif Jittiwutikarn (IMUK)":;
From: Tino-1 <[email protected]>
Subject: HCC0657
Content-Type: multipart/mixed;
boundary="----=_NextPartTM-000-97fcf889-2ad4-4be1-8fa9-
c0e61fe8f301"
X-Modified-HTML: 1
X-Mailcontrol-Inbound: md3UYvCaVokaZcTbar!PklKlT5V0t!
KAISBiOqoRQl!DZmfbUWEw76sW7ZhvZnCS
X-Spam-Score: -3.7
X-Scanned-By: MailControl A-04-00-00 (www.mailcontrol.com)
Return-Path: (e-mail address removed)
X-OriginalArrivalTime: 23 Jun 2004 10:01:16.0892 (UTC)
FILETIME=[065359C0:01C45909]

------=_NextPartTM-000-97fcf889-2ad4-4be1-8fa9-
c0e61fe8f301
Content-Type: multipart/alternative;
boundary="============_-1124137656==_ma============"

--============_-1124137656==_ma============
Content-Type: text/plain; charset="us-ascii" ;
format="flowed"
Content-Disposition: inline

--============_-1124137656==_ma============
Content-Type: text/html; charset="us-ascii"
Content-Disposition: inline


--============_-1124137656==_ma============--

------=_NextPartTM-000-97fcf889-2ad4-4be1-8fa9-
c0e61fe8f301

Thanks in advance for any help.

Ian
 
D

Diane Poremsky [MVP]

do you know what mail program the message was sent using?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

Ian said:
Hello,

I have a bizzare problem that i hope people may be able
to help with. I have recently upgraded my clients to use
Office 2003 with Outlook 2003 as the email client and
Word 2003 as the email editor. Occasionally when i reply
or forward a message then Word strips out the original
content apart from the subject and the sender and
recipient information, the message body is all left blank.

It doesn't happen for all messages but it does happen for
messages that we receive from one client. If I don't use
Word 2003 as the editor then it is fine. An example of
the message header for a message that fails is below


Microsoft Mail Internet Headers Version 2.0
Received: from smtpgateway.imago.com ([192.168.32.14]) by
mail.imago.com with Microsoft SMTPSVC(5.0.2195.6713);
Wed, 23 Jun 2004 11:01:16 +0100
Received: from 80.69.8.190 by smtpgateway.imago.com
(InterScan E-Mail VirusWall NT); Wed, 23 Jun 2004
11:01:16 +0100
Received: from client.mailoutserver.com
(client.mailoutserver.com [xxx.xxx.xxx.xxx])
by rly11a.srv.mailcontrol.com (MailControl) with ESMTP
id i5NA18d9018753
for <[email protected]>; Wed, 23 Jun 2004 11:01:09 +0100
Received: from [192.168.160.110] ([192.168.160.110])
by client.mailoutserver.com (8.11.6/8.11.6) with ESMTP
id i5N9sEH03862;
Wed, 23 Jun 2004 17:54:14 +0800
Mime-Version: 1.0
X-Sender: [email protected]
Message-Id: <p05010417bcff0385381f@[192.168.160.110]>
Date: Wed, 23 Jun 2004 17:54:20 +0800
To: "Gif Jittiwutikarn (IMUK)":;
From: Tino-1 <[email protected]>
Subject: HCC0657
Content-Type: multipart/mixed;
boundary="----=_NextPartTM-000-97fcf889-2ad4-4be1-8fa9-
c0e61fe8f301"
X-Modified-HTML: 1
X-Mailcontrol-Inbound: md3UYvCaVokaZcTbar!PklKlT5V0t!
KAISBiOqoRQl!DZmfbUWEw76sW7ZhvZnCS
X-Spam-Score: -3.7
X-Scanned-By: MailControl A-04-00-00 (www.mailcontrol.com)
Return-Path: (e-mail address removed)
X-OriginalArrivalTime: 23 Jun 2004 10:01:16.0892 (UTC)
FILETIME=[065359C0:01C45909]

------=_NextPartTM-000-97fcf889-2ad4-4be1-8fa9-
c0e61fe8f301
Content-Type: multipart/alternative;
boundary="============_-1124137656==_ma============"

--============_-1124137656==_ma============
Content-Type: text/plain; charset="us-ascii" ;
format="flowed"
Content-Disposition: inline

--============_-1124137656==_ma============
Content-Type: text/html; charset="us-ascii"
Content-Disposition: inline


--============_-1124137656==_ma============--

------=_NextPartTM-000-97fcf889-2ad4-4be1-8fa9-
c0e61fe8f301

Thanks in advance for any help.

Ian
Click to expand...
 
I

Ian

I've noticed it when the client was Eudora for Mac and
EIMS as the server. The message is coming in as HTML
format and they said that they can send and receive HTML
messages OK.
-----Original Message-----
do you know what mail program the message was sent using?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)


Outlook & Exchange Solutions Center: http://www.slipstick.com
Join OneNote Tips mailing list: http://www.onenote- tips.net/

Vote for your favorite Outlook and Exchange utilities in the
Slipstick Ratings Raffle at http://www.slipstick.com/contest/

Hello,

I have a bizzare problem that i hope people may be able
to help with. I have recently upgraded my clients to use
Office 2003 with Outlook 2003 as the email client and
Word 2003 as the email editor. Occasionally when i reply
or forward a message then Word strips out the original
content apart from the subject and the sender and
recipient information, the message body is all left blank.

It doesn't happen for all messages but it does happen for
messages that we receive from one client. If I don't use
Word 2003 as the editor then it is fine. An example of
the message header for a message that fails is below


Microsoft Mail Internet Headers Version 2.0
Received: from smtpgateway.imago.com ([192.168.32.14]) by
mail.imago.com with Microsoft SMTPSVC(5.0.2195.6713);
Wed, 23 Jun 2004 11:01:16 +0100
Received: from 80.69.8.190 by smtpgateway.imago.com
(InterScan E-Mail VirusWall NT); Wed, 23 Jun 2004
11:01:16 +0100
Received: from client.mailoutserver.com
(client.mailoutserver.com [xxx.xxx.xxx.xxx])
by rly11a.srv.mailcontrol.com (MailControl) with ESMTP
id i5NA18d9018753
for <[email protected]>; Wed, 23 Jun 2004 11:01:09 +0100
Received: from [192.168.160.110] ([192.168.160.110])
by client.mailoutserver.com (8.11.6/8.11.6) with ESMTP
id i5N9sEH03862;
Wed, 23 Jun 2004 17:54:14 +0800
Mime-Version: 1.0
X-Sender: [email protected]
Message-Id: <p05010417bcff0385381f@[192.168.160.110]>
Date: Wed, 23 Jun 2004 17:54:20 +0800
To: "Gif Jittiwutikarn (IMUK)":;
From: Tino-1 <[email protected]>
Subject: HCC0657
Content-Type: multipart/mixed;
boundary="----=_NextPartTM-000-97fcf889-2ad4-4be1-8fa9-
c0e61fe8f301"
X-Modified-HTML: 1
X-Mailcontrol-Inbound: md3UYvCaVokaZcTbar!PklKlT5V0t!
KAISBiOqoRQl!DZmfbUWEw76sW7ZhvZnCS
X-Spam-Score: -3.7
X-Scanned-By: MailControl A-04-00-00 (www.mailcontrol.com)
Return-Path: (e-mail address removed)
X-OriginalArrivalTime: 23 Jun 2004 10:01:16.0892 (UTC)
FILETIME=[065359C0:01C45909]

------=_NextPartTM-000-97fcf889-2ad4-4be1-8fa9-
c0e61fe8f301
Content-Type: multipart/alternative;
boundary="============_-1124137656==_ma============"

--============_-1124137656==_ma============
Content-Type: text/plain; charset="us-ascii" ;
format="flowed"
Content-Disposition: inline

--============_-1124137656==_ma============
Content-Type: text/html; charset="us-ascii"
Content-Disposition: inline


--============_-1124137656==_ma============--

------=_NextPartTM-000-97fcf889-2ad4-4be1-8fa9-
c0e61fe8f301

Thanks in advance for any help.

Ian
Click to expand...


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