Problems With Shutting Down

[Guest]

Just purchased new computer with Windows XP --- will not shut down, it gets stuck and have to manually turn off. Have tried some of the troubleshooting suggestions from "help and support" menu with no luck --- any suggestions?

 

[Carey Frisch [MVP]]

"It is Now Safe to Turn Off Your Computer" Error Message When You Try to Shut Down Your Computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;810903&Product=winxp

Your Computer May Not Shut Down After You Upgrade to Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;313290

Resources to Help Troubleshoot Shutdown Problems in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308029&Product=winxp#3

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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| Just purchased new computer with Windows XP --- will not shut down, it gets stuck and have to manually turn
off. Have tried some of the troubleshooting suggestions from "help and support" menu with no luck --- any
suggestions?

 

[Guest]

When does it get "stuck".Most happen as its remembering users settings,
if so,instead os selecting shutdown try logging off,then at welcome screen
select shutdown.