Problems with NikonScan 4.0

[David Blanchard]

I am having some interesting problems with NikonScan 4.0.x software
running on a Mac and driving a Nikon 5000ED.

1. The software will preview fine and then I will start the scan. The
scan is "acquired" and the progress bar hits the right hand side
but nothing else happens. There is no final scan nor anything that
can be saved. Once this occurs, the only recourse is to completely
uninstall the software and re-install it. This happens more
frequently using NS 4.0.2 than NS 4.0.

2. When freshly installed, the preview can be updated with new values
for DEE and ROC/GEM and the changes are handled without
re-previewing the slide. Eventually, this behavior changes and
selecting new DEE or ROC/GEM values and clicking update results in
a new preview scan occuring. Uninstalling and reinstalling the
software cures this problem but only for awhile.

Nikon 5000 ED
Mac OS X 10.4.7
NikonScan 4.0/4.0.2

Has anyone else seen similar behavior and find a solution for it?

And contacting Nikon was not helpful. "Have you installed the most
current version of the software?" "Is everything plugged in?"

I've gotten quite fast at uninstalling and reinstalling the
software.


David

 

[Chris L]

I am having some interesting problems with NikonScan 4.0.x software
running on a Mac and driving a Nikon 5000ED.

1. The software will preview fine and then I will start the scan. The
scan is "acquired" and the progress bar hits the right hand side
but nothing else happens. There is no final scan nor anything that
can be saved. Once this occurs, the only recourse is to completely
uninstall the software and re-install it. This happens more
frequently using NS 4.0.2 than NS 4.0.

2. When freshly installed, the preview can be updated with new values
for DEE and ROC/GEM and the changes are handled without
re-previewing the slide. Eventually, this behavior changes and
selecting new DEE or ROC/GEM values and clicking update results in
a new preview scan occuring. Uninstalling and reinstalling the
software cures this problem but only for awhile.

Nikon 5000 ED
Mac OS X 10.4.7
NikonScan 4.0/4.0.2

Has anyone else seen similar behavior and find a solution for it?

And contacting Nikon was not helpful. "Have you installed the most
current version of the software?" "Is everything plugged in?"

I've gotten quite fast at uninstalling and reinstalling the
software.


David

Have you tried to repair the permissions on your system? Download Cocktail
or OnyX and run a repair. OSX is a great os but at times things can get a
bit screwy. It is recommended that after installing any software you should
run a repair of the permissions.

 

[David Blanchard]

I am having some interesting problems with NikonScan 4.0.x software
running on a Mac and driving a Nikon 5000ED.

[...snip...]


Have you tried to repair the permissions on your system? Download Cocktail
or OnyX and run a repair. OSX is a great os but at times things can get a
bit screwy. It is recommended that after installing any software you should
run a repair of the permissions.

I haven't done so with respect to this problem so I'll give it a
try. However, my experience with permissions is that it is rarely the
source of the problem. Repairing permissions only repairs Apple
software, of course, and would have no effect on the Nikon software.

Because the software works for awhile -- sometimes days, sometimes
weeks -- before this happens, it's hard to see how permissions would be
at fault. Nonetheless, I'll give it a try if for no other reason to
rule it out as a possibility. On the other hand, I might be surprised
at the results.

Thanks,

-db-

 

[1Scan]

I have exactly the same hardware and software configuration and no, I
don't have these problems.

I have many other problems making this the most unstable application
which is a great shame as scanning is my business.

I did find that many of my initial problems went away when I swapped
the Nikon USB cable for another.

Jeff Underwood
www.1scan.co.uk

 

[David Blanchard]

I have exactly the same hardware and software configuration and no, I
don't have these problems.

I have many other problems making this the most unstable application
which is a great shame as scanning is my business.

I did find that many of my initial problems went away when I swapped
the Nikon USB cable for another.

Jeff Underwood
www.1scan.co.uk

Interesting idea. I have a high-quality USB cable available so I shall
give it a try.


Thanks,

David