Problem With System Restore

[Guest]

Nobody has been able to figure this one out. Awhile back I downloaded a
driver for a Zio card reader. It really messed up my computer. I had to go
back to a restore point. For awhile I didn't notice anything until I ran out
of disk space. I finally found through sequoia view that over 90GB were used
up by system restore. Now I can't use it. I go through my computer and click
on the system restore tab and what I get is: "Run a DLL as an app has
encountered a problem and needs to close". I have had to shut down system
restore through the registry. I tried to fix system restore through the
registry. It will not work. I still have 6GB of disk space as system restore
points along with other stuff. I cannot determine which is which. What got me
was I still don't know what program made a restore point every 3 minutes for
3 months. I have been to so called experts and downloaded registry cleaners,
registry fixers and registry fix specifically for system restore, nothing. I
have tried to go through administrator in safe mode, nothing. I have sent
several reports to micorsoft from that error pop up. So now, I try here. Does
anyone here have any idea that might help?

 

[Bert Kinney]

Hi,

Is Zone Alarm installed on this system? And if so, what version?

Reinstalling System Restore is the next step. All restore point will be
deleted in the process.
How to reinstall System Restore in Windows XP:
http://bertk.mvps.org/html/reinstall.html

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

 

[Guest]

Yes Zone Alarm is installed. The free version. We tried that step too. I shut
down zone alarm completely and tried to work on system restore to no avail. I
will check out the link you posted and see if that will work. The last one I
tried to do required me to get into system restore to do it and that was not
possible. I hope it works.

 

[Guest]

I tried to run that from the command prompt. It found the file in
ServicePackFiles but then came back and said I need "srframe.mmf". I tried to
go to microsoft to find that file and it found 1 for Windows ME. I have all
updated files on XP2. I went to micorsoft and had my computer checked to make
sure. I don't know where that file is. I don't have the CD.

 

[Guest]

If I would have just scrolled down a little further I would have seen where
that file was. I went through the process again and this time it worked. It
seems to be working fine right now. I was actually able to go to the system
restore tab and click on it and system restore showed. I had been to several
sites asking for help and nobody knew what to do. I want to thank you Bert
Kinney.

Roger

 

[Bert Kinney]

Nice work Roger.

ZA 6.5 has a bug. You will find more information at this link.
http://bertk.mvps.org/html/srfail.html#ZoneAlarm65

 

[Guest]

You know, I went to Zone Alarm and registered in their forums and asked if
this was a problem with their software and nobody told me anything. Now that
I seen your article it all makes sense. I am going to try and uninstall ZA
now. It looks like it might be quite time consuming.
The AT&T guy come out to my house to fix my modem and he said something that
I agree with completely. "You should not have to be a Microsoft certified
tech to just run your computer". Now I understand those Microsoft guy and Mac
guy commercials. I spend so much time and money trying to fix things I really
don't get to do what I got the computer for in the first place.
I want to thank you again for your help.

Roger

 

[Bert Kinney]

You know, I went to Zone Alarm and registered in their forums and asked if
this was a problem with their software and nobody told me anything. Now that
I seen your article it all makes sense. I am going to try and uninstall ZA
now. It looks like it might be quite time consuming.

It's definitely worth doing to rule it out.

The AT&T guy come out to my house to fix my modem and he said something that
I agree with completely. "You should not have to be a Microsoft certified
tech to just run your computer". Now I understand those Microsoft guy and Mac
guy commercials. I spend so much time and money trying to fix things I really
don't get to do what I got the computer for in the first place.

I agree! If in doubt, these newsgroups are a good place to ask before
proceeding.

By the way, is the system connected to a DSL or cable modem?

I want to thank you again for your help.

You're very welcome.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

 

[Guest]

I have a DSL connection. I haven't really had a problem with spyware or
viruses. I have so much protection on here I don't see how anything could get
in. I run checks all the time. I have a tool called Unistall Tool. I used it
to remove Zone Alarm. I noticed the first thing it did was remove all the
stuff that article said I would have to do manually. It took it completely
off of my system. I downloaded Computer Associates Firewall. I don't know yet
about it. It has caused my computer to restart 3 times so far since I
installed it. I will give it a chance but if it doesn't work I will go
elsewhere. I have been using Bleeping Computer a lot. I went back to sequoia
view and ran it again and found I have gained back my 7GB of hard drive
space. I am not a microsoft certified tech but I am becoming one just trying
to keep my system running. Thanks for your support. I really do appreciate it.

 

[Bert Kinney]

I have a DSL connection. I haven't really had a problem with spyware or
viruses. I have so much protection on here I don't see how anything could get
in. I run checks all the time. I have a tool called Unistall Tool. I used it
to remove Zone Alarm. I noticed the first thing it did was remove all the
stuff that article said I would have to do manually. It took it completely
off of my system.

Sounds like a nice utility!

I downloaded Computer Associates Firewall. I don't know yet
about it. It has caused my computer to restart 3 times so far since I
installed it. I will give it a chance but if it doesn't work I will go elsewhere.

The reason I ask about DSL/Cable, is that a router is a better choice than a
software firewall. Having Windows XP SP2 and all updates, along with a
good antivirus application behind a router should be all you need. That's my
experience without bogging the system down.

I have been using Bleeping Computer a lot.

This is a good source of information.

I went back to sequoia
view and ran it again and found I have gained back my 7GB of hard drive
space. I am not a microsoft certified tech but I am becoming one just trying
to keep my system running. Thanks for your support. I really do appreciate it.

You're very welcome.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

 

[Guest]

Let me understand this. Are you saying that with the DSL Modem I don't need
the firewall or is a router different than the DSL modem? I would really like
to do without a firewall. The ambiguous pop up's are a pain. Every time I do
anything I have to stop and deny or allow and I don't even know what I am
allowing. I didn't get all that with just the Windows Firewall. I have
learned a lot but there is so much more to learn.

 

[Bert Kinney]

Let me understand this. Are you saying that with the DSL Modem I don't need
the firewall or is a router different than the DSL modem?

The router will act as a hard firewall. And along with the built-in firewall
in Windows XP SP2, that's all you should need.

Here's a diagram of how it should look.
http://www.mobilefish.com/images/tutorials/linksys_ap_total.jpg

I would really like
to do without a firewall. The ambiguous pop up's are a pain. Every time I do
anything I have to stop and deny or allow and I don't even know what I am
allowing. I didn't get all that with just the Windows Firewall.

The router and the XP firewall should stop them all. They have for me using
DSL or Cable.

I have learned a lot but there is so much more to learn.

It's never ending.


Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org

 

[Guest]

Thanks Bert. I had to uninstall CA Firewall bucause it kept restarting my
computer. I haven't had any problem since. I now use Windows Firewall. Thanks
again.

 

[Bert Kinney]

You're very welcome.

Regards,
Bert Kinney MS-MVP Shell/User
http://bertk.mvps.org
Member: http://dts-l.org