Problem with Shortcut

[TIM B.]

When our Terminal Services(Citrix) users attempt to launch the shortcut for
"New Office Documents" the get an error "Only administrators have permission
to add, remove, or configure server software during a Terminal service
remote seesion. If you want to install or configure software on the server,
contact you network administrator."

Any idea's would be greatly appreciated.

 

[Vera Noest [MVP]]

Which OS do you run on the Terminal Server? And which version of
Office?

Sounds like a problem with the templates folder. Check the search
path to the templates folder for your users, make sure they can read
it.