Problem with Outlook & IE favorites

[Guest]

Running XP. When I click on favorites in either Explorer or Outlook, the
favorite list displays normally, but I am unable to add new favorites
(nothing happens when clicking on add favorite). When I click on organize
favorites, a blank box opens, but all the text within is missing. I have
also noticed a couple other places when a popup box should appear but
doesn't. What is preventing these boxes from displaying?

 

[Ramesh, MS-MVP]

Hi kjl,

Are you using the Favorites menu, or the Favorites Explorer bar in the left.
Both are different.

 

[Guest]

Ramesh:

The favorites menu from the standard toolbar, which when opened lists add to
favorites, organize favorites, followed by my list of favorites.

KJL

 

[Guest]

Remesh:

I'm not sure I answered you very well in the previous post, but it is NOT
the Explorer bar on the left....although the problem may be evident there as
well. I'll have to check.

 

[Ramesh, MS-MVP]

Kjl,

See if this explains the problem. If not, pls post back.

Organize Favorites dialog in Internet Explorer displays a "Red X" mark:
http://windowsxp.mvps.org/ie/redxorg.htm

 

[Guest]

Ramesh:

Yes, that describes the problem pretty well, although I don't see the red X.
I followed the instructions and typed regsvr32 /i shdocvw.dll and it failed
with a return error code of 0xc0000005. I think I must be missing a file
that is affecting the commands boxes to add favorites and organize
favorites...by the way, the problem occurs when using both "top" and "left"
favorites.

kjl

 

[Ramesh, MS-MVP]

Kjl,

0xc0000005 might be caused by access violation. Login as Administrator
(built-in) and run these commands:

regsvr32 /i shell32
regsvr32 /i shdocvw

 

[Guest]

Ramesh:

Does logging in as administrator require anything "special"?

I restarted and typed regsvr32 /i shell32 and it succeeded. However, I
received the same error message as before when attempting to install shdocvw.

 

[Ramesh, MS-MVP]

Kjl,

I can't find any solid reference on Error: 0xc0000005 regarding Regsvr32.
I'd try extracting a new copy of Shdocvw.dll from XP CD / Service Pack
source path, and then re-register the module again.