problem with hibernation

[Guest]

Have installed all the hotfixes.
When I try to enable the hibernation,
it says " The process cannot access the file
because it is being used by another process"
any idea?

 

[Delwin Lee [MSFT]]

Do you have AntiVirus software installed? See if disabling it causes the
error to go away.

 

[Guest]

I have installed Norton Systemworks 2004.
But it doesn't work even after I disabled
the Norton Antivirus Auto-protect. And the
Norton Systemworks is up-to-date.
Is this problem caused by some virus or some
spyware?
Thanks in advance.