problem w/ word won't save documents or mail/print merge

[Guest]

I'm having problems w/ word (office 2003) tha it won't save documents or
mail/print merge. I can modify a document, print it and that is about it.
When I do any type of merge (printer, email), it looks as if it processed it
but it does not exist in the printer que or in outlook. When exiting, it
asks if i wan to save it, I click "yes" but it does nothing! I repeat this,
and the only option that I have is to exit w/o saving and I loose everything!

 

[Doug Robbins - Word MVP]

Have you "Activated" Word? If you select Activate Produce from the Help
menu, what happens?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Guest]

it says it's activated already. any other suggestions? it appears, as i
mess with it, that this has to do with saving documents and whatever it does
to save documents as you ask it to perform these tasks????
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thanks,
Mark

Have you "Activated" Word? If you select Activate Produce from the Help
menu, what happens?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Doug Robbins - Word MVP]

Under Tools>Macro>Macros is there a macro with the name FileSave or
FileSaveAs when you have "All active templates and documents" selected in
the Macros in: control?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

it says it's activated already. any other suggestions? it appears, as i
mess with it, that this has to do with saving documents and whatever it
does
to save documents as you ask it to perform these tasks????

 

[Guest]

no, there is a "print to winfax" only. i don't use this program now so i
deleted it but it would not lwt me save that change either? is there
supposed to be?

 

[Graham Mayor]

Checkout http://www.gmayor.com/what_to_do_when_word_crashes.htm
Repair Word from the help menu, then work your way through the
troubleshooting processes at
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

this did not fix this? i found no word temp documents in these files. how
do i reload office to orginal unconfigured (modified files)? I DO NOT WANT
TO LOOSE my .pst outlook file!

 

[Graham Mayor]

You should not lose the PST file by doing anything suggested here - though
back it up to be sure.

I find it difficult to believe there are no temp files either in the working
folders or in the Windows temp folder. Have you set Windows Explorer to
display hidden files and the extensions of known file types?

To reset Word to install defaults, rename normal.dot, delete or rename the
registry data key as described in
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm repair Word and
remove any add-ins as also described the quoted link.

Use the Inbox Repair Tool ("C:\Program Files\Common
Files\System\MSMAPI\1033\SCANPST.EXE") to repair your PST file.

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Graham Mayor - Word MVP

My web site www.gmayor.com

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[Guest]

this problem was corrected by the $35 option from MS for techical support in
15 minutes. 20 normal docs spread out through out my system!

 

[Graham Mayor]

20 normal.dot files? No wonder Word was confused

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Graham Mayor - Word MVP

My web site www.gmayor.com

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