Problem running Whiteboard - any advice?

[D.D.]

I can't get this function to operate. I am able to send an
invitation over the Internet to another Windows XP user
running an uptodate version Windows Messenger. That person
can then reply by accepting my invitation. But them,
absolutely nothing happens. The Whiteboard function never
starts. I have tried numerous times with the same (lack
of) result. Has anyone else encountered this problem, and
does anyone have suggestions as to how to fix it?

Thanks!

 

[Jonathan Kay [MVP]]

Greetings DD,

To fix this, assuming the Windows installation is in
C:\Windows (if it's not, you'll have to edit the drive letter in the file in Notepad before
running), just run this .reg file, reboot and it should work again:
http://messenger.jonathankay.com/downloads/remoteassistance.reg
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
***
Come to the MSN Messenger/Windows Messenger chat at the Expert Zone on July 13th, 3PM PST!:
http://microsoft.com/WindowsXP/expertzone/chats

 

[DD]

Thanks much, I ran the reg file you sent, both on my
machine and on the PC of someone I wanted to use a
whiteboard with, but it still didn't work. Yes, the
relevant files, e.g. rtcshare.exe, are in the
Windows/system32 directory. I am running Windows Messenger
6.2. ANy other ideas? thanks!

-----Original Message-----
Greetings DD,

To fix this, assuming the Windows installation is in
C:\Windows (if it's not, you'll have to edit the drive

letter in the file in Notepad before

running), just run this .reg file, reboot and it should work again:
http://messenger.jonathankay.com/downloads/remoteassistance.reg
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
***
Come to the MSN Messenger/Windows Messenger chat at the

Expert Zone on July 13th, 3PM PST!: