Problem integrating the Sonic plug-in with Photo Story 3

[Jan]

I've bought the Sonic DVD plug-in for Photo Story 3 for Windows, but I
cannot make it integrate with "Photo Story 3".

I cannot find any information about how to do it either, and it seems
very difficult to contact Sonic.

When I run the plug-in, should I maybe direct it somewhere manually?
Doesn't it find out itself where it belongs?

Regards

Jan

 

[PapaJohn \(MVP\)]

Hi Jan,

Yes, the setup is automatic... check the notes on the Photo Story 3 > Saving
page of my website for info about how the plug-in installs.

I called Sonic's phone support just last week and it took less then 30
seconds for them to answer... 1-877-383-1124.... and their online support is
pretty responsive too... keep trying.

--
PapaJohn

Movie Maker 2 and Photo Story 3 - www.papajohn.org
Photo Story 2 - www.photostory.papajohn.org
..

 

[Jan]

Thanks, PapaJohn!

I live outside of the USA however, so I would prefer to contact them
by e-mail, but I cannot get further from this page:

http://support.sonic.com/soniconline/?type=desktop&product=photostory

Very annoying!

Jan

 

[PapaJohn \(MVP\)]

Here's some info from one of the online pages... maybe it'll help you:

Desktop Support - US:

Tel: 1-877-DVD-1124 or 1-905-482-3000
WebMail: http://support.sonic.com/soniconline/
Hours: Monday - Friday, 9am to 7pm EST
Pre-sales Inquires - US

Tel: 1-866-280-7694
Webform: http://www.roxio.com/en/support/service/sales_form_s.jhtml
Hours: Monday to Friday, 9am to 6pm EST


Desktop Support - Europe:

Tel: +353 (0) 61-702066
WebMail: http://support.sonic.com/soniconline/
Hours: Monday - Friday 9:00 to 17:00 GMT

Desktop Support - Japan:

DVDit, MyDVD, Cineplayer, PrimeTime:
Tel: +81.3.5232.5065
WebMail: http://www.sonicjapan.co.jp/support/ (Japanese only)
Hours: Monday - Friday, 10:00 to 12:00 and 13:00 to 17:00

RecordNow, DLA, Simple Backup, Backup MyPC:
Tel: +81.3.5232.6400
WebMail: http://www.sonicjapan.co.jp/support/ (Japanese only)
Hours: Monday - Friday, 10:00 to 12:00 and 13:00 to 17:00

Desktop Support - Chinese Region:

Tel: +886-2-2658-8765
Email: (e-mail address removed) (Chinese Only)
Hours: Monday - Friday 9:30 to 17:30


--
PapaJohn

Movie Maker 2 and Photo Story 3 - www.papajohn.org
Photo Story 2 - www.photostory.papajohn.org
..