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To fix most Shockwave issues:
Make sure you have the latest version of your Internet browser.
Note: Netscape Navigator 6.0 is not compatible with the Macromedia Shockwave
Player. Update to the latest version of Netscape for Shockwave Player
support.
Download the latest versions of Microsoft Internet Explorer, Netscape
Navigator/Communicator, and America Online at their web sites:
Microsoft Internet Explorer
http://www.microsoft.com/windows/ie/
Netscape Navigator
http://channels.netscape.com/ns/browsers/
America Online
http://www.aol.com/
If there is a more recent version, download its installer to your desktop.
Don't run this installer yet.
To uninstall the Shockwave player on Windows use the Add/Remove programs
feature in the Control Panel to uninstall Shockwave. To uninstall the
Shockwave player on a Macintosh OS, run the installer from the following
link. This installer also contains an uninstaller:
Shockwave Player installer/uninstaller (Macintosh)
Save the uninstaller to your desktop, then quit/exit any applications you
have open. Launch the uninstaller from your desktop and follow the
instructions in the dialog boxes which appear.
If you downloaded the installer for a more recent version of your Internet
browser, launch that installer now and follow its instructions.
Finally, reinstall the Shockwave Player.
Note: If you are using Internet Explorer for Windows and no dialog boxes
appear when attempting to download the Shockwave Player, you may be
experiencing an issue with Microsoft's Install On Demand feature.
If you had previously indicated to Internet Explorer that you did not wish
to install the Macromedia web Players, Install On Demand will prevent their
subsequent installation. You can undo this setting with the executables
below:
This is from the Macromedia web support site.
George
