Problem caused while changing monitor resolution

[Guest]

I'm trying to help a friend sort out a problem with her new computer system
(a HP computer running XP). She tried to change the screen resolution to a
higher res, but the monitor could not support the new settings and the screen
went blank. However it did not revert to the original settings after a short
while as I thought it usually did, and now whenever the computer is turned on
she gets the error message "520-single monitor configuration error". I
expected to be able to boot in safe mode and change the settings back but the
error pops up before I can do this. Can anybody shed any light on this, the
only other thing I can think of is to reinstall XP. Please help!

 

[Carey Frisch [MVP]]

HP Customer Care centers
http://whp-sdcnav.extweb.hp.com/sdcnav/jsp/sdcnav.jsp?lc=en&cc=us&svcCod=csc

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

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:

| I'm trying to help a friend sort out a problem with her new computer system
| (a HP computer running XP). She tried to change the screen resolution to a
| higher res, but the monitor could not support the new settings and the screen
| went blank. However it did not revert to the original settings after a short
| while as I thought it usually did, and now whenever the computer is turned on
| she gets the error message "520-single monitor configuration error". I
| expected to be able to boot in safe mode and change the settings back but the
| error pops up before I can do this. Can anybody shed any light on this, the
| only other thing I can think of is to reinstall XP. Please help!