prob with video hardware ...help!

[Guest]

hi!

i got a new pc 3 days ago that came with vista home basic. i ve been having
problems since i turned it on , it keeps freezing and when i i try to shut it
off or restart i cant so the only solution is to cold boot. i get this
message:

A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 1033

Files that help describe the problem
WD-20070528-2252.dmp
sysdata.xml
Version.txt

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a
copy of the files could harm your computer.

Extra information about the problem
BCCode: 117
BCP1: 847282D8
BCP2: 88557190
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1


can anyone help?? thanks.

 

[Guest]

dcp4,

This sounds serious, but try checking a Vista report for specific errors and
corrective measures to take: Click on Start (icon) and select All Programs.
Then, select Maintenance > Problem Reports and Solutions. When that report
opens, select from among the Tasks on the left margin and elsewhere. Peruse
the report and look for any specific information about what caused your
problem (or other problems while you're at it). If you get some insight from
the report, take the corrective action suggested in the report. Just
something to try, since Vista logs errors and hopefully it will in this case.
Let us know whether any of this is useful. We like to know, too. Post back
if this doesn't help, and we'll try something else.

 

[Malke]

hi!

i got a new pc 3 days ago that came with vista home basic. i ve been having
problems since i turned it on , it keeps freezing and when i i try to shut it
off or restart i cant so the only solution is to cold boot. i get this
message:

A problem with your video hardware caused Windows to stop working correctly.

(snip)

New machine with problems out of the box = immediately call the place
you got it and/or take it back. A new computer should not be exhibiting
the symptoms you describe.


Malke

 

[Guest]

i already did no solution was found...

dcp4,

This sounds serious, but try checking a Vista report for specific errors and
corrective measures to take: Click on Start (icon) and select All Programs.
Then, select Maintenance > Problem Reports and Solutions. When that report
opens, select from among the Tasks on the left margin and elsewhere. Peruse
the report and look for any specific information about what caused your
problem (or other problems while you're at it). If you get some insight from
the report, take the corrective action suggested in the report. Just
something to try, since Vista logs errors and hopefully it will in this case.
Let us know whether any of this is useful. We like to know, too. Post back
if this doesn't help, and we'll try something else.

 

[Guest]

dcp4,

OK, thanks for the clarification. I did a google search, and it looks as
though a BCCode is usually associated with a driver problem, though there are
numerous BCCode error types (not only 117). The following Microsoft
publication backs up that statement:

http://support.microsoft.com/?kbid=316424

Since we don't know specifically which driver is the problem (though the
error messages may disclose this, I don't know how to read all of it to find
out). Even so, the likely suspect is the video card driver. It's common
knowledge that video card drivers have been having issues becoming compatible
with Vista. As drivers evolve, they become less prone to have issues with
Vista.

It does no harm to update your video card drivers to see whether that step
resolves your problem. One way to do this is to open the video card
Properties in Device Manager, select the Drivers tab, and then click on
Update drivers. I don't whether doing that will get you the latest driver
from the manufacturer or something from the Microsoft Update site, or
something else.

If I were doing this, I'd download and install the most recent driver from
the manufacturer's website. If you do it that way, read, understand, and
follow the instructions for installing the drivers. It's important to do it
right because installing video card drivers can be tricky.

As another poster stated, you can return the computer, but if fixing the
problem is simple to do, then it could be more trouble returning it than to
just fix it. If it's easy to do, take it back to where you bought it and
have them take care of the issue. Just my take on the situation. I doubt
that your problem is a Vista issue. Let us know how you do. It's
interesting.

 

[Merv]

I am having exactly the same problem and I update the driver on a regular basis. My video card is a Geforce 7600GS and although I updated the driver today, I have had the problem twice since.

If anyone can give a definitive answer to the problem his blood is worth bottling.

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