Printing problems

  • Thread starter Thread starter Wayne Hetrich
  • Start date Start date
W

Wayne Hetrich

Hi, first of all let me give a little backround to the problem I am
having. I manage windows 2000 AD network with over 400 workstations
all running WinXP. I have several HP laserjet printers, connected to a
Windows 2000 print server, distributed throughout our site. We just
purchased 2 new HP Color Laserjet 4600n's about 6 month's ago.
Everything is working fine except one user cannot print to either one,
not even a test page. This is not a problem with the local computer.
The user cannot print to the 4600's from any workstation! Needless to
say this user is a very important person! We have tried everything
including: deleting, rebooting and reinstalling the printer;
reinstalling the printer on the server with a different name and ip;
having other users print from the users workstation, etc. Also the
user CAN print to any other model printer on our network.Help!

Wayne Hetrich
 
Hi, first of all let me give a little backround to the problem I am
having. I manage windows 2000 AD network with over 400 workstations
all running WinXP. I have several HP laserjet printers, connected to a
Windows 2000 print server, distributed throughout our site. We just
purchased 2 new HP Color Laserjet 4600n's about 6 month's ago.
Everything is working fine except one user cannot print to either one,
not even a test page. This is not a problem with the local computer.
The user cannot print to the 4600's from any workstation! Needless to
say this user is a very important person! We have tried everything
including: deleting, rebooting and reinstalling the printer;
reinstalling the printer on the server with a different name and ip;
having other users print from the users workstation, etc. Also the
user CAN print to any other model printer on our network.Help!

Delete and recreate his profile.

Mike.
 
Back
Top