Hi:
I have HP PSC 1600 printer along with photosmart 3300.
However, there had a few problems upon software installation,
then I went 'HP Chat' that helped me set-up both printers.
In order to access the 'HP Chat,'
HP web site < HP customer Support < type: a name of the
printer along with problem at the top; from there you'll see
'HP Chat' in the middle part of the menue-page.
There are professional, courteous and friendly techs are eager to
assist any problem you have.
Then, I highly suggest you to access 'HP Chat.'