printer error message

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

My printer gives an error message, "unlock scanner". Scanner is not and
never has been locked. How to fix????

lost in space
 
Printer, scanner? Is this a multifunction device? If so, what brand /
model? Are you using XP compatible drivers, or possibly older ones, that
came with the device?

Bill Crocker
 
It is a Dell A940 printer,copier,Fax; and I have XP compatible drivers. I
foolishly downloaded Microsoft's IncrediMail and I think that caused the
mal-function. Have since remove IncrediMail and that did not help.
 
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