print spooler stops or hangsup on 2000 server

[Marc Freshley]

We have a server running 2000 server and we have been
having problems with the print server stopping or getting
hung up. If you stop and start the service it works it's
way out again. What is causing this? I read something
in a knowlege base article 816972 that said they have a
hotfix for this. Was this fixed in later service packs?

 

[Guest]

Yes, this hotfix is planing to be included in SP5. However, unless the
symptom you received is SAME as what described in this article. You may use
some other methods to troubleshoot this problem. See this article:

How to Troubleshoot Windows 2000 Printing Problems
http://support.microsoft.com/default.aspx?scid=kb;en-us;260142

 

[Bruce Sanderson]

If the spooler service just stops or hangs, the most common reason is a
defective printer driver. Have you recently installed or updated a printer
driver?

Unfortunately, if you have several printer drivers installed, determining
which one is causing the problem may not be easy.

See http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm for some
possibly useful information.