G
Guest
I recently purchased an HP PSC 2110 printer which I installed with Windows XP Pro SP1
Very often when I try to print something (even a test page or from notepad), the document gets stuck in the print queue
Here is what shows up in my print queue
Document Name Status Owner Pages Size Submitted Por
Test Page Printing Jon Harris 2/1 76.2 KB/76.2 KB 5:40:04 AM 08/02/2004 USB00
Test Page SYSTEM N/A 294 KB 5:40:04 AM 08/02/200
It always shows 2 jobs like this, and sometimes the first one (Owner: Jon Harris) shows the size as being only partial (ex: 75.9 KB/76.2 KB
deleting the SYSTEM owned job works fine, but when I try to delete the first job, its status changes to 'Deleting - Printing' and won't budge
I am running the latest HP Drivers (version 2.1.0), and have also tried their basic driver (version 3.1.1) I have tried everything else under the sun, including a clean re-install of windows, disabling startup programs, turning off power management on the usb port, changing the USB cable, and telling the printer to print directly to the printer instead of spooling
I am quite sure this isn't a hardware problem since I have tried 2 different psc 2110s on 3 different computers, and the problem persists
The only solution I have found is to restart the print spooler service, after which the jobs usually print
Interstingly enough, the printer seems to work fine after the print spooler service is restarted, and subsequent print jobs do not seem to get stuck until after a reboot
I hope someone out there has a solution, the HP customer care people are stumped
Cheers
Jon.
Very often when I try to print something (even a test page or from notepad), the document gets stuck in the print queue
Here is what shows up in my print queue
Document Name Status Owner Pages Size Submitted Por
Test Page Printing Jon Harris 2/1 76.2 KB/76.2 KB 5:40:04 AM 08/02/2004 USB00
Test Page SYSTEM N/A 294 KB 5:40:04 AM 08/02/200
It always shows 2 jobs like this, and sometimes the first one (Owner: Jon Harris) shows the size as being only partial (ex: 75.9 KB/76.2 KB
deleting the SYSTEM owned job works fine, but when I try to delete the first job, its status changes to 'Deleting - Printing' and won't budge
I am running the latest HP Drivers (version 2.1.0), and have also tried their basic driver (version 3.1.1) I have tried everything else under the sun, including a clean re-install of windows, disabling startup programs, turning off power management on the usb port, changing the USB cable, and telling the printer to print directly to the printer instead of spooling
I am quite sure this isn't a hardware problem since I have tried 2 different psc 2110s on 3 different computers, and the problem persists
The only solution I have found is to restart the print spooler service, after which the jobs usually print
Interstingly enough, the printer seems to work fine after the print spooler service is restarted, and subsequent print jobs do not seem to get stuck until after a reboot
I hope someone out there has a solution, the HP customer care people are stumped
Cheers
Jon.