Print Finisher

[Guest]

I installed Vista Home Edition Premium last night. Today I cannot tell our
network printer to staple my print jobs like I could under XP. The system
gives me an error prompt that I'm missing a print finisher. I can't find
reference to anything like this in the help ..... does anyone have a clue?

 

[Malke]

I installed Vista Home Edition Premium last night. Today I cannot tell our
network printer to staple my print jobs like I could under XP. The system
gives me an error prompt that I'm missing a print finisher. I can't find
reference to anything like this in the help ..... does anyone have a clue?

Did you install Vista drivers for your printer? What does the printer
mftr.'s tech support say?


Malke

 

[Guest]

Ok. I didn't get any errors on the Vista install, and I can print to the
printer, including print double-sided. It only seems to have a prob w/the
stapler. Are you thinking there's a separate driver for that component of the
printer.

And no, I haven't contacted the printer tech support yet. At this point it
seemed like a Vista issue, but I guess I could go that route & see what they
say?

 

[Alan Morris [MSFT]]

What is the version of the driver installed on Vista?

launch printmanagement.msc

Open the local machine/ Drivers

What is the driver name and the version of the driver for the network
printer?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Malke]

Ok. I didn't get any errors on the Vista install, and I can print to the
printer, including print double-sided. It only seems to have a prob w/the
stapler. Are you thinking there's a separate driver for that component of the
printer.

And no, I haven't contacted the printer tech support yet. At this point it
seemed like a Vista issue, but I guess I could go that route & see what they
say?

Yes, I assumed that since your network printer can do such fancy jobs as
stapling and double-sided printing that its drivers provide those
capabilities. If you used printer drivers that were included with Vista,
they may be basic ones without the extended capabilities. I would
check on the printer mftr.'s website for updated printers and/or check
with their tech support.


Malke

 

[Ron Lowe]

You may need to go into the driver and specify what device options are
available on the printer. Often, the driver assumes a bare printer, and
you need to tell it about additional options which are installed, like
additional paper trays, finishers, duplexers, hard disks, additional memory
etc etc.

If the tab to specify the hardware configuration is not available, it may be
because the driver bundled with Vista is rather basic and not full-featured.
You will need to obtain and install the full-featured Vista driver if and
when the printer manufacturer provides it.