PPT2003 Loop crashes PPT2002

[jimcoughlan]

I have created a looping 40 slide presentation in PPT2003. Every time I
attempt to open it onto a machine (I've tried 5 different systems)
PowerPoint immediately displays an error message and has to be
re-started. It is a largeish file (28mb). Should I be ecountering such
a severe backwards compatibility issue?
Any help really appreciated.

 

[Steve Rindsberg]

I have created a looping 40 slide presentation in PPT2003. Every time I
attempt to open it onto a machine (I've tried 5 different systems)
PowerPoint immediately displays an error message and has to be
re-started. It is a largeish file (28mb). Should I be ecountering such
a severe backwards compatibility issue?

More information would be good:

What is the error message? Exact text, please.

You mention backwards compatibility, but haven't specified what Windows and PPT
versions are installed on the computers that have this problem.

Are they up to date with Office/PPT service packs?

Does the same presentation still open on the computer where it was created?
Does this computer have Office SP1 installed?

If it were mine, I'd follow the suggestions at:

Do this before using PowerPoint seriously
http://www.rdpslides.com/pptfaq/FAQ00034.htm

Then test on the other computers. If there's still a problem try this:

How to set graphics hardware acceleration back
http://www.rdpslides.com/pptfaq/FAQ00129.htm

One or both of those might solve the problem and save you the trouble of
collecting all that other info.

 

[JayDayCo]

Steve,

thanks for the reply. The file was created in Office XP with PPT2003.
All service packs installed, software fully up to date. I've tried
playing it back on machines with Windows 2000 Office/ 2002. Windows XP
/ Office 2003. Windows XP, Office 2003. It will only not cause the
crash on the WinXP/Office2003 machines. It crashes on all others.
Problem I have is that the host machines running PPT2002 are hired in
for an event I'm on and have no internet connectivity for downloads.
The error message contains the folllowing:
Exception Information
Code: 0x00000f98 Flags: 0x00000000
Record: 0x00000000c0000005 Address: 0x000000000000000
Don't know if this is helpful but it's such a repeatable crash; every
PPT2002 machine, every time that I hope there's a fix of some sort.

Many thanks,
Jim

 

[Steve Rindsberg]

Jim,

OK, so no real error msg from PPT, just our old friend "I'm going to die now.
Want to send a death notice to MS?" Rats.

Since updates and such are out, here are a few things that might help:

Try starting PPT 2002 in safe mode ... hold down CTRL while you do Start,
Programs and start PPT. (note, it doesn't seem to work when doing this with
normal shortcuts to ppt -- you'll know if it worked because PPT will ask you if
you want to start in safe mode)

Then use file, open to open the presentation and see if it behaves better.

If so, try locating and deleting *.PCB files on the computer and disabling any
addins temporarily.

Also try setting hardware accelleration back and make certain you've got a
printer driver installed and set as default.

Hope that helps solve it!