Powerpoint crash

[Guest]

I've updated Powerpoint 2003 to the recommended service pack as per
instruction. Every time I try to add an image from a file, Powerpoint closes
for no obvious reason. Where do I go from here?

 

[Echo S]

I've updated Powerpoint 2003 to the recommended service pack as per
instruction. Every time I try to add an image from a file, Powerpoint closes
for no obvious reason. Where do I go from here?

What kind of image does PPT crash on? TIF? JPG? EPS? EMF? All of them?

 

[Steve Rindsberg]

I've updated Powerpoint 2003 to the recommended service pack as per
instruction. Every time I try to add an image from a file, Powerpoint closes
for no obvious reason. Where do I go from here?

Jim,

You're the second person to report this problem in the last week.

I don't know of any answer, but please do let PPT send a report to MS when the
crash occurs, assuming it asks for permission to do so.

One other thought: check Start, Settings, Control Panel, Add/Remove Programs
See if you have the option to remove the most recent Office SP.
Do leave SP1 in place though.

Alternatively, if you use WinXP try rolling back to the restore point just
previous to installing the Office updates, if possible.

 

[Guest]

It's not the picture type that causes it to close. It's when I try to select
a folder other than the "my pictures" folder, that's what causes powerpoint
to close. Since I sent the original message, I've been dragging all photos
into the "my pictures" folder that I want to add to a presentation. So far,
that seems to have solved the issue...

 

[Echo S]

Well, at least you have a workaround. But that shouldn't happen. Wish I knew
what to suggest to fix it....

 

[Guest]

Updates read as follows:

Update for Office 2003 (KB07417): OTKLOADR
Office 2003 Service Pack 2 (SP2): MAINSPff
Update for Outlook 2003: Junk E-mail Filter (KB907492): OUTLFLTR

All the above were updated on 11/15/05

I don't use Outlook. Should I dump that? It does allow for it... I'm
assuming the first in the list is the SP1 you're referring to. Neither of
the Office 2003 updates will allow their removal.

There were no error report prompts for the crashes.

Thanks for your help so far, Jim

 

[Steve Rindsberg]

Jim,

Looks (offhand guess here) like you've got SP2 but no SP1.
That's not unusual, as SP2 would have had all the SP1 fixes rolled into it.

But that also leaves you without a way to back up to SP1.

[Google to the rescue]

Ah ... no, perhaps not.

Looks like you can D/L SP1 here:

http://office.microsoft.com/en-us/officeupdate/CD010798601033.aspx?iStartAt=11

I'd roll back both of the SP2 fixes, download SP1 and apply that, then hold off
until we see if MS offers any further info/patches re the problem you ran into.

 

[Guest]

Steve,

I'm assuming by "roll back," you mean "remove" my listed updates? If that
is the case, I can't. My "add or remove programs" won't allow their removal.
All I can remove is the Outlook 2003 update as previously posted. Should I
go ahead and download SP1 from the link you provided anyway?

Thanks, Jim

Jim,

Looks (offhand guess here) like you've got SP2 but no SP1.
That's not unusual, as SP2 would have had all the SP1 fixes rolled into it.

But that also leaves you without a way to back up to SP1.

[Google to the rescue]

Ah ... no, perhaps not.

Looks like you can D/L SP1 here:

http://office.microsoft.com/en-us/officeupdate/CD010798601033.aspx?iStartAt=11

I'd roll back both of the SP2 fixes, download SP1 and apply that, then hold off
until we see if MS offers any further info/patches re the problem you ran into.

Updates read as follows:

Update for Office 2003 (KB07417): OTKLOADR
Office 2003 Service Pack 2 (SP2): MAINSPff
Update for Outlook 2003: Junk E-mail Filter (KB907492): OUTLFLTR

All the above were updated on 11/15/05

I don't use Outlook. Should I dump that? It does allow for it... I'm
assuming the first in the list is the SP1 you're referring to. Neither of
the Office 2003 updates will allow their removal.

There were no error report prompts for the crashes.

Thanks for your help so far, Jim

-----------------------------------------
Steve Rindsberg, PPT MVP
PPT FAQ: www.pptfaq.com
PPTools: www.pptools.com
================================================

 

[Steve Rindsberg]

SP2 can't be removed, then?

Rats.

At this point, if it were my computer, I'd consider completely uninstalling
Office 2003, reinstalling and then downloading and applying SP1. But then I
have a couple computers to work with; having one down for a bit won't cripple
me. Your situation may call for a little more cautious approach. ;-)

But first ...

You mentioned, didn't you, that it was trying to use the file dialog to move
to a different folder that caused problems, not inserting pictures from the
default My Pictures?

That brings up two other possibilities:

1) PPT wants to show you thumbnail previews of images. When you change to a
new folder, it previews the first image in the folder. Is it possible that
it's running headfirst into an image that makes it crash when it does this?
Try putting a copy of a known-edible image in a temporary folder, say off My
Pictures, and see if you can navigate to it and insert the pic.

2) Sidestep PowerPoint's file dialog altogether. This takes a bit of extra
software ... get a copy of the free PPTools Starter Set at
http://get.pptools.com then email me at steve a-in-a-circle pptools dot com
for more details.

Steve,

I'm assuming by "roll back," you mean "remove" my listed updates? If that
is the case, I can't. My "add or remove programs" won't allow their removal.
All I can remove is the Outlook 2003 update as previously posted. Should I
go ahead and download SP1 from the link you provided anyway?

Thanks, Jim

Jim,

Looks (offhand guess here) like you've got SP2 but no SP1.
That's not unusual, as SP2 would have had all the SP1 fixes rolled into it.

But that also leaves you without a way to back up to SP1.

[Google to the rescue]

Ah ... no, perhaps not.

Looks like you can D/L SP1 here:

http://office.microsoft.com/en-us/officeupdate/CD010798601033.aspx?iStartAt=11

I'd roll back both of the SP2 fixes, download SP1 and apply that, then hold off
until we see if MS offers any further info/patches re the problem you ran into.

Updates read as follows:

Update for Office 2003 (KB07417): OTKLOADR
Office 2003 Service Pack 2 (SP2): MAINSPff
Update for Outlook 2003: Junk E-mail Filter (KB907492): OUTLFLTR

All the above were updated on 11/15/05

I don't use Outlook. Should I dump that? It does allow for it... I'm
assuming the first in the list is the SP1 you're referring to. Neither of
the Office 2003 updates will allow their removal.

There were no error report prompts for the crashes.

Thanks for your help so far, Jim

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