PowerPoint 2007 and relative movie paths

[Patrick M.]

I am working on a support case with a client. She has been working in
PowerPoint 2007 with PPT file we built that goes along with a facilitation
system we sell. In the PPT file we’ve inserted WVM movies files using
relative paths. When she attempts to preview the movie the pop-up message
“Windows Media Player cannot fine the file†comes up. Typically this message
means the user has saved the PPT file in location that doesn’t match up with
the relative movie paths, but I’ve double and triple checked this; she has
saved the file in the correct location. What’s even more baffling, I
installed PowerPoint Viewer 2003 on her computer, opened the same PPT file,
and everything works perfectly. Is there something I’m missing, possibly a
setting? Why would PowerPoint 2007 not work but PowerPoint Viewer 2003 using
the same file, same computer?

Any suggestions would be greatly appreciated.

-Patrick

 

[Patrick M.]

Discussion thread also here:
http://www.theofficeexperts.com/forum/showthread.php?t=11732

 

[Patrick M.]

That was the first I checked, to make sure she wasn't using the recent
documents list. I've actually worked on her computer, doubled clicked on the
PPT file and we still get the pop-up message "Windows Media Player cannot
find the file".

Thank you for your input!

Keep the questions and recommendations coming!

 

[Patrick M.]

Steve,

Here is something I figured out yesterday, if you open a PPT file and then a
second PPT file the video files will play, you can even go back to the first
PPT file and those videos will also play, which otherwise wouldn’t if it was
opened by itself. Explain that one!

I have uninstalled, reinstalled the whole office suite, applied the latest
service packs and PowerPoint is still acting quirky. Is there something I'm
missing?

Also posted here
http://www.theofficeexperts.com/forum/showthread.php?p=41033#post41033