POP and Exchange in one profile

[Gerhard Fiedler]

Hello,

Various aspects of this seem to have been discussed before, but it also
seems that everybody's problems are slightly different -- and the way
Outlook handles this situation doesn't seem to be very intuitive.

I'm using Outlook 2007. I've been using it to handle my personal mail
(all POP) and use it as a PIM (all in a .pst file).

Then I needed to add access to a company Exchange server. At first, I
just accessed the Exchange server through POP, and all continued to work
as before. But this doesn't give me access to free/busy information on
other people's and resource calendars. So I added the Exchange account
(which I access through a VPN).

Here's how it is set up currently: All accounts deliver to a folder in
the local .pst file, even the Exchange account. One of my POP accounts
is the default "send from" account. My local .pst file is marked as the
default file (not the Exchange .ost file). The Exchange account uses
cached mode, and in the Remote Mail tab I have set a condition that
should prevent download of any mail. The Exchange account is not part of
any of my Send/Receive groups (disabled in all). I also still have
active the POP access to the Exchange server.

Now things really don't work anymore the way I think they should:

1- First of all, Outlook lost all my rules when adding the Exchange
account. I'm setting up all again now. But currently, when I add a rule,
it takes much longer to save it; I'm pretty sure Outlook talks to the
Exchange server. (I'm accessing it through a VPN with some 200ms
latency.) I don't know why; none of the rules has anything to do with
the Exchange server, and the Exchange mailbox is not my delivery
location. I also fear that once I remove the Exchange account, all the
rules will be gone again, and I'll have to go again through the work to
set them all up.

I'd like to not have the Exchange server involved when setting up rules
for my local POP mail, and have these filters persist independently of
whether an Exchange account is set up or not.

2- It seems it is not possible to disable the delivery of mail through
the Exchange account. The reason why I would like to do this is that it
also doesn't seem to be possible to create rules that work with these
mails; none of the rules that I've created for mails that come in
through the Exchange account work. They don't seem to have headers that
the rules engine recognizes (or displays, for that matter). That's
actually the reason why I re-enabled the POP access to the Exchange
server: I can filter emails that come in through this channel. But now I
get two copies of each email that comes in through the Exchange server
account: one through the POP access (that I can filter on, and that
appears in the target folder in my .pst file where I want it), and one
through the Exchange account (that I can't filter on, and that appears
in the Inbox of my .pst file). Additionally, in the E-mail tab of the
Account Settings it is not possible to set a delivery folder for the
Exchange account, even though it is possible for every POP account. The
Exchange account's delivery folder is "hardcoded" to the Inbox folder of
the .pst file.

I'd really like to be able to filter on email that comes through the
Exchange account (then I could disable the POP access to the Exchange
server), or be able to disable receiving emails through the Exchange
account (then I'd just leave the POP access active and wouldn't get 2
copies of every email).


These two are my main problems with this setup. Basically, I want to
receive emails that come to my Exchange account filtered into several
folders of my local .pst file, continue to have my local POP accounts
independently of the Exchange account (that is, not routed through the
Exchange Inbox), have the fact that now there is an Exchange account set
up not influence my local POP filters, and have access to the free/busy
information of other users and resources on the Exchange server.

Is this possible? For me, this seems to be a "normal" situation: I used
Outlook personally, now I /also/ have to access an Exchange server (at
the same time, not one or the other) without messing up my personal use.

Thanks for any tips or pointers,

Gerhard

 

[Diane Poremsky [MVP]]

1. POP'ing an Exchange acct is not a good idea.
2. It sounds like you are doing it the hard way. What version of Exchange do
you connect to? Do they offer Outlook Anywhere access? Why aren't you using
the ost for the exchange acct? You need to use the ost if you want to use
free/busy.

When you have an exchange acct in the profile the rules are stored on the
Exchange server. They should not have been lost when you added the acct
though. Rules will work on the exchange mail, unless you have it configured
to download only headers. If you still have the POP acct for the exchange
server, you will get two messages - once from the exchange acct and once by
popping it. You should remove the pop acct. (You can also get 2 messages if
you don't use 'stop processing' action in each rule.)

Try: remove the pop for the exchange acct. Use Use rules to move the mail
from the exchange inbox to your pst. Click on the options button in the
rules wizard to access the import/export options to create a back up of the
rules.

--
Diane Poremsky [MVP - Outlook]





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[Brian Tillman [MVP - Outlook]]

I'm using Outlook 2007. I've been using it to handle my personal mail
(all POP) and use it as a PIM (all in a .pst file).

Then I needed to add access to a company Exchange server. At first, I
just accessed the Exchange server through POP, and all continued to work
as before. But this doesn't give me access to free/busy information on
other people's and resource calendars. So I added the Exchange account
(which I access through a VPN).

Here's how it is set up currently: All accounts deliver to a folder in
the local .pst file, even the Exchange account. One of my POP accounts
is the default "send from" account. My local .pst file is marked as the
default file (not the Exchange .ost file). The Exchange account uses
cached mode, and in the Remote Mail tab I have set a condition that
should prevent download of any mail. The Exchange account is not part of
any of my Send/Receive groups (disabled in all). I also still have
active the POP access to the Exchange server.

Now things really don't work anymore the way I think they should:

And they won't unless the Exchange account is the delivery location.

1- First of all, Outlook lost all my rules when adding the Exchange
account. I'm setting up all again now. But currently, when I add a rule,
it takes much longer to save it; I'm pretty sure Outlook talks to the
Exchange server. (I'm accessing it through a VPN with some 200ms
latency.) I don't know why; none of the rules has anything to do with
the Exchange server, and the Exchange mailbox is not my delivery
location. I also fear that once I remove the Exchange account, all the
rules will be gone again, and I'll have to go again through the work to
set them all up.

When an Exchange account is part of the profile, all the rules will be in
the mailbox no matter what, or so it seems for me. I don't think you get a
choice. The Rules Wizard's export/import can help you back up your rules
when you make changes so you don't lose them.

I'd like to not have the Exchange server involved when setting up rules
for my local POP mail, and have these filters persist independently of
whether an Exchange account is set up or not.

I don't think that's possible, as I said.

2- It seems it is not possible to disable the delivery of mail through
the Exchange account. The reason why I would like to do this is that it
also doesn't seem to be possible to create rules that work with these
mails; none of the rules that I've created for mails that come in
through the Exchange account work. They don't seem to have headers that
the rules engine recognizes (or displays, for that matter).

Internal messages between mailboxes on the Exchange server won't have
headers, particularly.

Additionally, in the E-mail tab of the
Account Settings it is not possible to set a delivery folder for the
Exchange account, even though it is possible for every POP account. The
Exchange account's delivery folder is "hardcoded" to the Inbox folder of
the .pst file.

Correct, as far as I can tell.

I'd really like to be able to filter on email that comes through the
Exchange account (then I could disable the POP access to the Exchange
server), or be able to disable receiving emails through the Exchange
account (then I'd just leave the POP access active and wouldn't get 2
copies of every email).

Why not let Exchange handle all the mail? It works very well for me. I
have a color rule that displays all external messages in blue so I can see
instantly which ones came from the Internet and which are internal.

These two are my main problems with this setup. Basically, I want to
receive emails that come to my Exchange account filtered into several
folders of my local .pst file, continue to have my local POP accounts
independently of the Exchange account (that is, not routed through the
Exchange Inbox), have the fact that now there is an Exchange account set
up not influence my local POP filters, and have access to the free/busy
information of other users and resources on the Exchange server.

I'd have Exchange as the delivery location, then choose separate Inbox and
Sent Items folders for each of the POP accounts or I'd use completely
separate mail profiles, with the Exchange account by itself in one and the
POP accounts in another.

 

[Gerhard Fiedler]

1. POP'ing an Exchange acct is not a good idea.
2. It sounds like you are doing it the hard way. What version of Exchange do
you connect to? Do they offer Outlook Anywhere access?

I'll get the answers when the admin is back. FWIW, in Outlook Web Access
Help, the copyright notice at the bottom of each page says "Copyright
Microsoft Corporation 2003".

Why aren't you using the ost for the exchange acct? You need to use
the ost if you want to use free/busy.

As I wrote, I've set up the Exchange account in cached mode, so it seems
to be using an .ost file. I do have access now to free/busy information
of the company resources. I also have access to e.g. the public
calendars of those resources.

If you mean why I don't set the Exchange account as the default delivery
location, this is because I use Outlook for more than email; I use it as
a (personal) PIM. If I set the Exchange account as delivery location,
AIUI the calendar of the Exchange account becomes the default calendar,
etc. I don't want my personal data on a company network.

When you have an exchange acct in the profile the rules are stored on
the Exchange server. They should not have been lost when you added
the acct though. Rules will work on the exchange mail, unless you
have it configured to download only headers.

There seems to be a problem, unless you mean that rules will work on
Exchange mail only if the Exchange account is the default delivery
location -- which it isn't (currently). Rules definitely don't work on
the emails that come in through the Exchange account. The copies I get
through the POP access to the Exchange server are routed correctly, but
the copies that come in through the Exchange account just go to my local
Inbox.

If you still have the POP acct for the exchange server, you will get
two messages - once from the exchange acct and once by popping it.

This is correct, and I understand this (and also why). I added the POP
account for testing because as it is, the rules work on the mails coming
in through the POP account, but not on the mails through the Exchange
account.

Try: remove the pop for the exchange acct. Use Use rules to move the mail
from the exchange inbox to your pst.

You seem to imply that I have set the Exchange account as my default
delivery location, right? When I do this, the calendar, tasks etc. in
the Exchange account become my default calendar, task list etc. I don't
want to use those for my personal stuff (which is 95% of what I have in
Outlook).

Click on the options button in the rules wizard to access the
import/export options to create a back up of the rules.

Yes, I thought of this after Outlook got rid of all my rules Maybe
they are even there somewhere and get re-enabled if I remove the
Exchange account from the profile...

I guess one of the questions under all this is how I can continue to use
my local calendar, task list, address book as default locations after I
make the Exchange account my default delivery location (which seems to
be what you suggest).

Thanks for your help,
Gerhard

 

[Gerhard Fiedler]

And they won't unless the Exchange account is the delivery location.

Ok, this seems to be the basic question. I'm using Outlook for much more
than email; I'm using it as a personal PIM. I don't want my personal
data (appointments, addresses, tasks) on the company network, and I need
to continue to use my local folders as default locations. How can I do
this when the Exchange account is the delivery location?

When an Exchange account is part of the profile, all the rules will be
in the mailbox no matter what, or so it seems for me. I don't think
you get a choice. The Rules Wizard's export/import can help you back
up your rules when you make changes so you don't lose them.

Thanks for confirming this; and yes, I thought about backing them up
after I lost them

Internal messages between mailboxes on the Exchange server won't have
headers, particularly.

Does this mean that rules don't work on emails that come in through the
Exchange account (if the Exchange server is not the default delivery
location)? Or is there a way?

Strangely, while the messages don't have any Internet headers (the
Message Options dialog is practically empty), they do seem to have
headers: the From, To, Cc and Subject fields are displayed nicely.

Why not let Exchange handle all the mail? It works very well for me.
I have a color rule that displays all external messages in blue so I
can see instantly which ones came from the Internet and which are
internal.

For one, I don't want my personal email to go through the Exchange
account. And I also want to continue to use my local calendar, todo
list, address book etc. as default locations.

I'd have Exchange as the delivery location, then choose separate Inbox
and Sent Items folders for each of the POP accounts or I'd use
completely separate mail profiles, with the Exchange account by
itself in one and the POP accounts in another.

Separate profiles is not possible, because I need to have access to both
the data on the Exchange server (basically free/busy information on
resource and other people's calendars, and possibly in the future public
folders) and my personal information (appointments, tasks, addresses) at
the same time.

Thanks for your help,
Gerhard

 

[Brian Tillman [MVP - Outlook]]

On 2008-12-27 13:14:26, Brian Tillman [MVP - Outlook] wrote:

Ok, this seems to be the basic question. I'm using Outlook for much more
than email; I'm using it as a personal PIM. I don't want my personal
data (appointments, addresses, tasks) on the company network, and I need
to continue to use my local folders as default locations. How can I do
this when the Exchange account is the delivery location?

Use separate profiles for your work and your personal accounts. You can
also have the delivery location be the Exchange server but use rules to move
the incoming personal mail to a local PST.

Does this mean that rules don't work on emails that come in through the
Exchange account (if the Exchange server is not the default delivery
location)? Or is there a way?

Rules will work, of course. Some of the conditions might not apply. There
will be some headers for internal mail, but not to the degree you get for
external mail. Conditions like "from people or distribution list", "through
the specified account", and "with specific words in the body" should work
fine. Conditions like "with specific words in the message header" may not
work of the specific words are part of a header that isn't there for an
internal message.

Separate profiles is not possible, because I need to have access to both
the data on the Exchange server (basically free/busy information on
resource and other people's calendars, and possibly in the future public
folders) and my personal information (appointments, tasks, addresses) at
the same time.

Given what you say you want, it doesn't seem like you'll ever be able to
achieve it all. As long as the Exchange mailbox is not the delivery
location you're going to lose many of the features that make using Exchange
worthwhile. I don't see why you are averse to keeping your personal
appointments and contacts on the Exchange server. Just mark them private if
you don't want anyone else to see them. It would then be an easy matter to
have your personal mail only delivered to the local PST either via rules or
by specifying the local PST's Inbox for the incoming POP account.

 

[Gerhard Fiedler]

Given what you say you want, it doesn't seem like you'll ever be able
to achieve it all. As long as the Exchange mailbox is not the
delivery location you're going to lose many of the features that make
using Exchange worthwhile.

I don't really care about Exchange functionality. (If I did, I had my
own Exchange server, but I guess then I'd be in real trouble, with two
Exchange accounts I'd have to connect to...

The only functionality that I need at the moment is access to the
free/busy data of certain accounts -- and this works with my current
setup. I don't need the Exchange account as default delivery location
for this to work.

The only problem I'm having at the moment is that I don't seem to be
able to filter on email that comes in through the Exchange account. I'll
do some more experimenting with this...

I don't see why you are averse to keeping your personal appointments
and contacts on the Exchange server. Just mark them private if you
don't want anyone else to see them.

I assume that an admin would be able to see them, no matter how I mark
them. Is this not correct? I mean, just imagine your confidential
personal data on my Exchange server. I'm sure you would not like this,
marked private or not.

I have hundreds if not thousands of entries that are in my current
folders. Currently, things just work... I type in a search term in
Desktop Search, and it brings up a list of matching items from my
history. I guess you're suggesting that I work henceforth with two
files: my local .pst file, with all my current data, and the .ost file
of the Exchange account with all data that I create from now on. But
then, when I want to pull up a list of addresses, I need to pull two
lists. Or how do you think this could be done better?

Then there is the issue what happens with all of this if I don't have
access to the Exchange server anymore. I don't control this server, so
I'm really reluctant to have any of my own important data on this
server. I really don't want to lose any of this. Outlook already got rid
of all my rules without warning, so I'm not too confident that it will
allow me full access to everything in the .ost file after I lost access
to the server.

Thanks,
Gerhard

 

[Brian Tillman [MVP - Outlook]]

I have hundreds if not thousands of entries that are in my current
folders. Currently, things just work... I type in a search term in
Desktop Search, and it brings up a list of matching items from my
history. I guess you're suggesting that I work henceforth with two
files: my local .pst file, with all my current data, and the .ost file
of the Exchange account with all data that I create from now on. But
then, when I want to pull up a list of addresses, I need to pull two
lists. Or how do you think this could be done better?

The Outlook Address Book service will attempt to resolve from both of the
Contacts folders, so there shouldn't be any issue with that.

Then there is the issue what happens with all of this if I don't have
access to the Exchange server anymore. I don't control this server, so
I'm really reluctant to have any of my own important data on this
server. I really don't want to lose any of this. Outlook already got rid
of all my rules without warning, so I'm not too confident that it will
allow me full access to everything in the .ost file after I lost access
to the server.

As long as you do not delete the Exchange account, just work offline and the
OST will behave properly. You can then move things to a PST if you wish to
delete the Exchange account later.

If you like the way things are working, that's great. I suspect you'll
always have free/busy trouble, though, and no one on the Exchange server
will be able to see anything for you, since your calendar isn't on the
Exchange server.

 

[Gerhard Fiedler]

If you like the way things are working, that's great.

Well, I obviously don't... that's why I posted here. It's just that it
seems that once there is one Exchange account in the mix, it takes over
all the rest. I don't think it's a good thing, for example, to keep
confidential data about client A on the server of client B, just because
I need to connect to the Exchange server of client B.

I'm feeling like Microsoft is trying to force me to look for another PIM
-- so that I have Outlook available to connect to an Exchange server
when I have to.

I suspect you'll always have free/busy trouble,

Except for an occasional popup that Outlook couldn't save free/busy data
(which I didn't ask it to save anyway), I don't have trouble with it. I
see the appointments in the resource calendars I need to see.

[...] and no one on the Exchange server will be able to see anything
for you, since your calendar isn't on the Exchange server.

I know that. Stuff that needs to be on that calendar I have to copy (or
place) there manually. This can be done.


The only problems I'm really having are that A) it doesn't seem to be
possible to prevent the Exchange account from delivering email and/or B)
that Outlook's filters don't work on the email that is delivered through
the Exchange account. (They work though if I run them manually over the
emails that the Exchange account placed in my Inbox, so the filters seem
to be ok.) If I could solve either of these, my setup would work.

(A nice thing would also be if it didn't take as much as 20 seconds to
save my currently 12 or so "client-only" filters... Hard to imagine what
it has to talk to the Exchange server for that long about supposedly
"client-only" filters

Thanks,
Gerhard

 

[Diane Poremsky [MVP]]

A. Are you selecting the pop account as the sending acct? Unless you choose it at the time you compose the message, it will go out through the default acct, which is usually the exchange acct. Replies and forwards should use the acct that the message arrived on.

B. Rules work just fine on exchange acct. It's possible the slow connection is causing a problem as rules don't run until the message is downloaded in full.

The connection speed is likely the cause of the slow update.



Gerhard Fiedler wrote on Sat, 03 January 2009 21:2

The only problems I'm really having are that A) it doesn't seem to be
possible to prevent the Exchange account from delivering email and/or B)
that Outlook's filters don't work on the email that is delivered through
the Exchange account. (They work though if I run them manually over the
emails that the Exchange account placed in my Inbox, so the filters seem
to be ok.) If I could solve either of these, my setup would work.

(A nice thing would also be if it didn't take as much as 20 seconds to
save my currently 12 or so "client-only" filters... Hard to imagine what
it has to talk to the Exchange server for that long about supposedly
"client-only" filters

Thanks,
Gerhar

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

 

[Gerhard Fiedler]

A. Are you selecting the pop account as the sending acct? Unless you
choose it at the time you compose the message, it will go out through
the default acct, which is usually the exchange acct. Replies and
forwards should use the acct that the message arrived on.

My default sending account is one of my own POP accounts. I know that if
I don't change this, that's what it is.

When I wrote "A) it doesn't seem to be possible to prevent the Exchange
account from delivering email", I meant that I don't want the Exchange
account to deliver emails it receives into my Inbox.

B. Rules work just fine on exchange acct.

They don't, at least not in my case, which is an Exchange account with a
delivery location that is my local .pst file. That's just a simple fact.
The rules work on all other accounts, including when receiving emails
through the Exchange POP account, but not on the emails that are placed
into my Inbox through the Exchange account (direct, no POP).

The same rules work on these messages if I run them manually on the
Inbox after the messages have been placed there. It looks as if the
rules don't get triggered when receiving emails through an Exchange
account into a .pst file as default delivery location.

(Maybe this is related to the fact that it is not possible to select a
delivery folder for the Exchange account? All POP accounts allow the
selection of an arbitrary delivery folder in the .pst file, but the
Exchange account is hardcoded to the Inbox folder in the default
delivery location.)

It's possible the slow connection is causing a problem as rules don't
run until the message is downloaded in full.

I don't think this is the case. The messages may have been in my Inbox
for hours or days. I may have closed and re-opened Outlook in the
meantime. But they always are being filtered the moment I run the rules
manually.

The connection speed is likely the cause of the slow update.

Yes, I know. I have a latency of 300 ms to 500 ms. The question is what
it is updating. All my rules are "client-only". There must be a lot
going on, even though I don't have a single rule for the Exchange server
-- it is possible to transfer megabytes over that VPN conniction in
those 20 seconds it takes to update the information that I still don't
have any filters for Exchange.

Gerhard

 

[Brian Tillman [MVP - Outlook]]

(Maybe this is related to the fact that it is not possible to select a
delivery folder for the Exchange account? All POP accounts allow the
selection of an arbitrary delivery folder in the .pst file, but the
Exchange account is hardcoded to the Inbox folder in the default
delivery location.)

I believe this is a true statement. I don't know of any way for you to
prevent Outlook's delivery of the Exchange Inbox to the delivery location
Inbox. Did you try altering the send/receive group to exclude the Exchange
account?

I'm still of the opinion that if you don't want to mix personal and private
data that you should employ separate mail profiles.

 

[Gerhard Fiedler]

I believe this is a true statement. I don't know of any way for you
to prevent Outlook's delivery of the Exchange Inbox to the delivery
location Inbox. Did you try altering the send/receive group to
exclude the Exchange account?

Yes, I did. There are two entries that seem to be related to the
Exchange server account: one for the Exchange account and one for
"Remote Mail". I had both disabled. The effect was that email was still
delivered into my Inbox through the Exchange account, but if I replied
to it, it wasn't sent and just stayed in the Outbox.

Currently I have the Exchange account enabled, but only the send
function. I still get the emails through the Exchange account,
client-only filters still don't work on them when they arrive (but work
on them when I run them manually after they are in my Inbox), but at
least if I reply to an email that came in through the Exchange account,
it goes out

Next thing I'll try is working with filters on the server and see
whether I can do anything there. Maybe filter the emails out of the
Inbox at the server before it puts them into my local Inbox...

I'm still of the opinion that if you don't want to mix personal and
private data that you should employ separate mail profiles.

The problem with this is that with separate profiles I only have access
to one of them at any time. I need concurrent access. (Another option
would be to run a second instance of Outlook on a second computer. But
that's both inconvenient and expensive.)

BTW, did you know that the guys connected to the Exchange server see the
appointments that are in my local .pst file -- not the contents, but
their existence (including start/stop times)? That's quite unexpected.

What do people do who need to connect to two Exchange servers (say their
own and the one of a client)? The way this is a mess, it seems to be the
perfect argument for me to never get an Exchange server for my own use.

Gerhard

 

[Diane Poremsky [MVP]]

1. Exchange is not controlled by the s/r settings -it's a push acct and s/r
settings are pull.
2. If you are publishing free/busy to the server, anyone using the same
free/busy server will see your free/busy info.
3. People who need to access 2 exchange servers use OWA or IMAP for the
second server - the choice depends on whether or not more than email access
is required. Or they use 2 outlook profiles. It's also possible to use fast
user switching to open 2 outlooks.

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.

 

[Gerhard Fiedler]

1. Exchange is not controlled by the s/r settings -it's a push acct and s/r
settings are pull.

Yes, that's what it looks like. This leads to two questions:

1.1 What is the functionality of the configuration item for the Exchange
account in the s/r settings? The "Send mail items" checkbox seems to
prevent sending emails through the Exchange account (if it is not
checked, the emails sent through this account just stay in my Outbox
forever), but the "Receive mail items" checkbox doesn't seem to do
anything (emails are placed into my Inbox by the Exchange server,
whether this is checked or not).

1.2 Is there a way (undocumented setting, client or server, etc.) to
avoid the Exchange server's push activity?

2. If you are publishing free/busy to the server, anyone using the same
free/busy server will see your free/busy info.

I don't remember enabling the publication of free/busy information. This
seems to be a consequence of adding the Exchange server account and
setting the delivery location to my local .pst file. How/where is the
publication of free/busy info controlled?

3. People who need to access 2 exchange servers use OWA or IMAP for
the second server - the choice depends on whether or not more than
email access is required.

The only reason I have added the Exchange server to my accounts is so
that I have access to the calendars of shared resources. This is the
only thing that I need that wasn't available when using POP access only.
Is there a way to make this work with OWA or IMAP? It seems that OWA (at
least in the version they use) doesn't allow me to see any calendars
besides my own.

Or they use 2 outlook profiles. It's also possible to use fast user
switching to open 2 outlooks.

Yes, that may be another option. Rather a pain, though... would I hear
audio from notifications from the instance that is in the currently not
active Windows user?

Thanks,
Gerhard

 

[brainstewn]

I was running a pop email account fine. I added an exchange account. The
pop account or pst account quit recieving mail as soon as the .ost account
was active.

I tested the pop or .pst account and it sent a test email fine, why isn't it
receiving emails? Where can I look to make adjustments.

 

[Gerhard Fiedler]

I was running a pop email account fine. I added an exchange account.
The pop account or pst account quit recieving mail as soon as the
.ost account was active.

I tested the pop or .pst account and it sent a test email fine, why
isn't it receiving emails? Where can I look to make adjustments.

Maybe check your send/receive groups and make sure the POP account is
still enabled. Also verify where your default delivery location is, and
look for your emails there I'm not sure, but probably the default
delivery location after adding an Exchange account is the Exchange
account Inbox -- which means that your POP emails also go there.

Gerhard