Poor Newegg Review For Gigabyte PS Gets Funny Response FromManufacturer

[ShadowTek]

I had a bad experience with a Gigabyte power supply that I bought from
Newegg, so I posted a review of it reflecting my opinion of it. The
manufacturer's response seemed humorous, so I thought you might
enjoy it.
http://www.newegg.com/Product/Product.aspx?Item=N82E16817233010

My favorite part of their reply:
"As bottom positioned layout is not considered common and usually only
used in weaker chassis (lowering the center of mass, so the soft chassis
might survive), the superb is not designed to fit such un common
chassis."

So all cases that mount PSs on the bottom are made of "soft" metal that
will collapse if the PS were to be mounted on top? lmfao

 

[philo]

I had a bad experience with a Gigabyte power supply that I bought from
Newegg, so I posted a review of it reflecting my opinion of it. The
manufacturer's response seemed humorous, so I thought you might
enjoy it.
http://www.newegg.com/Product/Product.aspx?Item=N82E16817233010

My favorite part of their reply:
"As bottom positioned layout is not considered common and usually only
used in weaker chassis (lowering the center of mass, so the soft chassis
might survive), the superb is not designed to fit such un common
chassis."

So all cases that mount PSs on the bottom are made of "soft" metal that
will collapse if the PS were to be mounted on top? lmfao

A credit to Newegg for allowing feedback from both the customer and mfg...
but you are right the response was absurd.

 

[DevilsPGD]

In message <[email protected]> ShadowTek

I had a bad experience with a Gigabyte power supply that I bought from
Newegg, so I posted a review of it reflecting my opinion of it. The
manufacturer's response seemed humorous, so I thought you might
enjoy it.
http://www.newegg.com/Product/Product.aspx?Item=N82E16817233010

My favorite part of their reply:
"As bottom positioned layout is not considered common and usually only
used in weaker chassis (lowering the center of mass, so the soft chassis
might survive), the superb is not designed to fit such un common
chassis."

So all cases that mount PSs on the bottom are made of "soft" metal that
will collapse if the PS were to be mounted on top? lmfao

Wow. As a potential consumer, I'd be much happier with a "our PSU
simply isn't designed for that type of case" rather then a supplier who
attempts to attack the hardware I already selected.

I can't speak to "most" cases that place the PSU on the bottom, but I
have one case that does and it's probably the strongest case I own, with
the whole system easily weighing double any other desktop I own,
although not quite as much as my full tower servers loaded to capacity
with drives.

*shrugs* Gigabyte is currently on my shitlist anyway, so I guess I
don't count as a "lost" customer.

 

[Dave C.]

(snip horror story about Gigabyte mainboard)

This being my first, last and only experience with a motherboard
manufacturer's technical support, I was rather disillusioned.

I eBay'd the replacement, switched to ASUS and haven't looked back.
Not that the ASUS has been 100% painless, but it does what I need.

I wonder if that was during the period where Asus and Gigabyte were the
same company? -Dave

 

[Dave C.]

I had a bad experience with a Gigabyte power supply that I bought from
Newegg, so I posted a review of it reflecting my opinion of it. The
manufacturer's response seemed humorous, so I thought you might
enjoy it.
http://www.newegg.com/Product/Product.aspx?Item=N82E16817233010

My favorite part of their reply:
"As bottom positioned layout is not considered common and usually
only used in weaker chassis (lowering the center of mass, so the soft
chassis might survive), the superb is not designed to fit such un
common chassis."

So all cases that mount PSs on the bottom are made of "soft" metal
that will collapse if the PS were to be mounted on top? lmfao

Gigabyte was right to bitch about the design of your case.
Unfortunately, Gigabyte chose the wrong reason to pan it. Obviously
cases with bottom mount power supplies can be very sturdily
constructed. But it's just plain WRONG to put the power supply on the
bottom. Most (almost all, probably) power supplies have cords that are
two short for this configuration.
Note I know that there is a new standard called BTX, but it was
supposed to be mainstream years ago. I'll bet most readers of this ng
still haven't heard of it, so...
I think it is wrong to put the power supply in the bottom of an ATX
case. It's just plain stupid to design a box that most customers will
have a problem with. -Dave

 

[Jan Alter]

Thank you. I will add Gigabyte (Gigglebyte?) to my lunatic list.
Allen

In agreement that the Gigabyte response to the oscillation is ridiculous.
But since the warranty is now voided and you have the noise problem I might
try throwing in some fabricated rubber washers between the PS and the case
to just try to limit any kind of vibration and see if it could help to stop
the noise. If it doesn't then it's completely a problem from within the PS
case and for that I would be contacting Gigabyte for either a replacement or
refund of your money. Adding a few inches of wire onto the cpu connector
would have nothing to do with the oscillation.

 

[Dave C.]

Do you make a habit of talking bollocks in every post?

Do you know how many people complain about their brand new power supply
not fitting their case because the power supply is mounted on the
bottom? It seems at least 9 out of 10 builds with these oddball cases,
the first problem that needs to be ironed out is that the cables won't
reach where they need to go. Some few builders do their research
carefully enough to avoid the problem...or they get lucky and the PSU
they chose just (coincidentally) turned out to be one that fits OK.
But the bottom mount really does create problems for
builders...especially inexperienced ones. -Dave

 

[Dave C.]

I'm not sure if there was any specific reasoning as to why they
started off putting them on top in the first place, but *that*
decision seems a little odd.

Many computers were cooled with only one cooling fan. That is the one
that was mounted on the back of the power supply. Air would be pulled
through the case, then through the power supply, then exhausted out the
back of the power supply. Therefore it made sense for the bottom/back
of the PSU to be mounted as high as possible in the case. That's the
direction all the hot air was going anyway, so it made cooling more
efficient to have the PSU way up top.

The PSU still assists somewhat in cooling the case...and more
importantly the components in the case. The only advantage to having
the PSU bottom mounted is that the PSU fan will be drawing more cool
air into the PSU itself. In turn, this means you need a shitload of
airflow to cool the case (and components like the northbridge, CPU and
GPU in particular), because much of your cool intake air is now going
down low where it's not cooling a damned thing. -Dave

 

[Dave C.]

Wrong... Why? Other then the cable length issue, what's your
objection?

You need a shitload of extra fans (adding extra noise) to
counter-balance the fact that much of your cool intake air is going in
the wrong direction to cool anything. -Dave

 

[DevilsPGD]

In message <[email protected]> Grinder

What did they do?

I was a loyal Gigabyte fan for several builds (with a single Super Micro
transgression -- The single best board I've ever owned), so I didn't
even think twice when I was hunting for a new PC.

I don't even recall the model number anymore, but it was high end and
too new to have any real reviews (okay, that was my fault), it was just
a case of one thing after another didn't work, had quirks, etc.

The board was barely stable in it's default configuration, some of the
components just didn't seem to like each other, stuff like using both
on-board RAID and higher bandwidth USB 2 devices would bluescreen, their
solution would be to stop using one or the other to make the problem go
away, then the case would get closed.

I had RAM compatibility problems, their response was to look at their
list of compatible RAM. The fact that my RAM was on the list, and was
proven-good in another system didn't seem to matter.

Unfortunately for me, a couple of my friends bought identical systems
knowing that I'd have done all the research and only bought quality
gear, we all had similar issues, so it made me look like an idiot.

Eventually they offered to swap my board (although not my friends'
boards) for another one, I suggested a different replacement since the
one they suggested was missing Firewire headers (just had ports on the
back, so it met their checklist of compatible features) or something
specific I wanted, so I suggested a cheaper replacement option, they
agreed, shipped their initial offering anyway and refused to discuss the
matter since I had received a more expensive board.

This being my first, last and only experience with a motherboard
manufacturer's technical support, I was rather disillusioned.

I eBay'd the replacement, switched to ASUS and haven't looked back. Not
that the ASUS has been 100% painless, but it does what I need.

Honestly I realize it's probably a one-off anecdotal case, and everyone
makes a lemon here and there and horrible support isn't really
unexpected these days either, and given that I so rarely use tech
support, shifty support isn't a deal breaker -- The lesson is to buy
from a vendor with a better return policy.

 

[DevilsPGD]

In message <[email protected]> "Dave C."

Gigabyte was right to bitch about the design of your case.
Unfortunately, Gigabyte chose the wrong reason to pan it. Obviously
cases with bottom mount power supplies can be very sturdily
constructed. But it's just plain WRONG to put the power supply on the
bottom. Most (almost all, probably) power supplies have cords that are
two short for this configuration.
Note I know that there is a new standard called BTX, but it was
supposed to be mainstream years ago. I'll bet most readers of this ng
still haven't heard of it, so...
I think it is wrong to put the power supply in the bottom of an ATX
case. It's just plain stupid to design a box that most customers will
have a problem with. -Dave

Wrong... Why? Other then the cable length issue, what's your objection?

 

[ShadowTek]

I think it is wrong to put the power supply in the bottom of an ATX
case. It's just plain stupid to design a box that most customers will
have a problem with. -Dave

For $70, I wouldn't have been any skin off their back to toss in an
extention adapter. Although, I think the *best* solution would be to include
cable length measurements with the PS stats, which would allow a person
to measure beforehand, and buy an extention seperately if needed.

Actually, it seems like a better idea to put PSs on the bottom, thus
keeping the heaviest component as low as possible. It make the case less
like to tip over if hit, and it also makes the case more stable to
handle when you have to carry it somewhere.

I'm not sure if there was any specific reasoning as to why they started
off putting them on top in the first place, but *that* decision seems a
little odd.

 

[ShadowTek]

In agreement that the Gigabyte response to the oscillation is ridiculous.
But since the warranty is now voided and you have the noise problem I might
try throwing in some fabricated rubber washers between the PS and the case
to just try to limit any kind of vibration and see if it could help to stop
the noise.

Oh god, I've already tried everything that I can think of to isolate
those damn noises. I tried soft washers between the screws and the case,
and the PS already rests on pads that are build into the case bottom. I
tried building a custom enclosure the absorb the noise, but they're just
to intense to contain (although the enclosure does an excellent job of
dulling all the other sounds in the case).

Actually, I can stop the rapid occilation if I press down on the top of
the PS and hold it with my hand, so I'm guessing that the metal of the
case is just too thin, and it's sort of bouncing up and down. I tried
gluing a small 1/8 inch thick metal plate on top of it to try and
reinforce it a little, but that didn't work.

If it doesn't then it's completely a problem from within the PS
case and for that I would be contacting Gigabyte for either a replacement or
refund of your money. Adding a few inches of wire onto the cpu connector
would have nothing to do with the oscillation.

I've still got a use for it, so it's not a total loss. My dad wants my
old computer, so I'm going to swap out my old PS with this one.
His hearing isn't as good as mine, so that should solve that problem.

 

[DevilsPGD]

In message <[email protected]> ShadowTek

For $70, I wouldn't have been any skin off their back to toss in an
extention adapter. Although, I think the *best* solution would be to include
cable length measurements with the PS stats, which would allow a person
to measure beforehand, and buy an extention seperately if needed.

Actually, it seems like a better idea to put PSs on the bottom, thus
keeping the heaviest component as low as possible. It make the case less
like to tip over if hit, and it also makes the case more stable to
handle when you have to carry it somewhere.

This is a pretty major benefit, my P180 is massively heavy, but it's
very stable due to having such a low center of gravity with the PSU and
drives mounted as low as possible.

The concept of separate head-zones is handy too, as is the better
airflow at and around the CPU.

I'm not sure if there was any specific reasoning as to why they started
off putting them on top in the first place, but *that* decision seems a
little odd.

I suspect it wasn't an intentional design decision, as much as just the
way things ended up when desktop cases got turned on their sides and we
got towers.

 

[SteveH]

I think it is wrong to put the power supply in the bottom of an ATX
case. It's just plain stupid to design a box that most customers will
have a problem with. -Dave

Do you make a habit of talking bollocks in every post?

 

[SteveH]

You need a shitload of extra fans (adding extra noise) to
counter-balance the fact that much of your cool intake air is going in
the wrong direction to cool anything. -Dave

Complete and utter rubbish. You just need a properly designed case and
system.

We have two systems running here in Antec P180's (PSU in the bottom).
One has a Q6600 the other a C2D e6750. I doubt if you stood anywhere in this
room with a decibel meter, it would register anything much (if anything).
Yet both CPU's are running at <35c
I suggest before making stupid comments, you actually take the time to have
a look at some of these cases.

 

[SteveH]

Do you know how many people complain about their brand new power
supply not fitting their case because the power supply is mounted on
the bottom?

And whose fault is that? The case maker or the builder for not checking
specs in the first place?

It seems at least 9 out of 10 builds with these oddball

cases, the first problem that needs to be ironed out is that the
cables won't reach where they need to go.

See above

Some few builders do their

research carefully enough to avoid the problem...or they get lucky
and the PSU they chose just (coincidentally) turned out to be one
that fits OK. But the bottom mount really does create problems for
builders...

Never created a problem for me.

especially inexperienced ones.

This is how they gain experience.

-Dave

 

[ShadowTek]

The concept of separate head-zones is handy too, as is the better
airflow at and around the CPU.

One thing that's nice about my current case is there's a 23cm fan on the
top exhausting air outward. Having the PS on the bottom allows for that
large flow of uninterrupted air making its way out of the top, which also
seems natural since "up" is the direction that hot air wants to go
anyway.

 

[ShadowTek]

Many computers were cooled with only one cooling fan. That is the one
that was mounted on the back of the power supply. Air would be pulled
through the case, then through the power supply, then exhausted out the
back of the power supply. Therefore it made sense for the bottom/back
of the PSU to be mounted as high as possible in the case. That's the
direction all the hot air was going anyway, so it made cooling more
efficient to have the PSU way up top.

Oh yeah, my first computer was like that. I forgot all about the fact
that they didn't use seperate case fans. lol

The PSU still assists somewhat in cooling the case...and more
importantly the components in the case. The only advantage to having
the PSU bottom mounted is that the PSU fan will be drawing more cool
air into the PSU itself. In turn, this means you need a shitload of
airflow to cool the case (and components like the northbridge, CPU and
GPU in particular), because much of your cool intake air is now going
down low where it's not cooling a damned thing. -Dave

Oh, my case has a shitload of airflow anyway. I've got a 23cm in the
top, another one of the side pushing in, 2 14cm fans on the front
cooling the 2 HD racks, and a 12cm in the rear pushing out.

 

[ShadowTek]

You need a shitload of extra fans (adding extra noise) to
counter-balance the fact that much of your cool intake air is going in
the wrong direction to cool anything. -Dave

In reference to all my case fans that I listed in a previous post,
they're very quiet. Actually, my graphics card fan is the only noticible
one of the bunch, and it's quite tollerable anyway.

*Actually*, my hard drives make *far* more noise than any of my fans
(not that my HDs are abnormally loud in any way).