J
John Smith
HP Compaq nx9110 laptop has started dumping with a BugCheck F4, {3,
82d85da0, 82d85f14, 805f9f88}
Here are the results of a WinDbg with !analyze -v :
Microsoft (R) Windows Debugger Version 6.6.0003.5
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [c:\windows\minidump\Mini051006-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is:
srv*C:\windows\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\i386
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.050301-1519
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
Debug session time: Thu May 4 10:59:56.062 2006 (GMT-4)
System Uptime: 0 days 0:07:23.640
Loading Kernel Symbols
.....................................................................................................................................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, 82d85da0, 82d85f14, 805f9f88}
Probably caused by : csrss.exe
Followup: MachineOwner
---------
kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly
exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 82d85da0, Terminating object
Arg3: 82d85f14, Process image file name
Arg4: 805f9f88, Explanatory message (ascii)
Debugging Details:
------------------
PROCESS_OBJECT: 82d85da0
IMAGE_NAME: csrss.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MODULE_NAME: csrss
FAULTING_MODULE: 00000000
EXCEPTION_RECORD: f6a5c9d8 -- (.exr fffffffff6a5c9d8)
ExceptionAddress: 75b7b1c1
ExceptionCode: c0000006 (In-page I/O error)
ExceptionFlags: 00000000
NumberParameters: 3
Parameter[0]: 00000000
Parameter[1]: 75b7b1c1
Parameter[2]: c000000e
Inpage operation failed at 75b7b1c1, due to I/O error c000000e
EXCEPTION_CODE: (NTSTATUS) 0xc000000e - A device which does not exist
was specified.
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT
PROCESS_NAME: csrss.exe
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The required data was not placed into
memory because of an I/O error status of "0x%08lx".
IO_ERROR: (NTSTATUS) 0xc000000e - A device which does not exist was
specified.
EXCEPTION_STR: 0xc0000006_c000000e
FAULTING_IP:
+75b7b1c1
75b7b1c1 ?? ???
BUGCHECK_STR: 0xF4_IOERR_C000000E
STACK_TEXT:
f6a5c520 8062c359 000000f4 00000003 82d85da0 nt!KeBugCheckEx+0x1b
f6a5c544 805f9f46 805f9f88 82d85da0 82d85f14
nt!PspCatchCriticalBreak+0x75
f6a5c574 804de7ec 82d85fe8 c0000006 f6a5c9b0
nt!NtTerminateProcess+0x7d
f6a5c574 804ddae1 82d85fe8 c0000006 f6a5c9b0 nt!KiFastCallEntry+0xf8
f6a5c5f4 8051d696 ffffffff c0000006 f6a5c9f8
nt!ZwTerminateProcess+0x11
f6a5c9b0 805064c2 f6a5c9d8 00000000 f6a5cd64
nt!KiDispatchException+0x3a0
f6a5cd34 804e206b 0069fbe8 0069fc08 00000000 nt!KiRaiseException+0x175
f6a5cd50 804de7ec 0069fbe8 0069fc08 00000000 nt!NtRaiseException+0x31
f6a5cd50 75b7b1c1 0069fbe8 0069fc08 00000000 nt!KiFastCallEntry+0xf8
WARNING: Frame IP not in any known module. Following frames may be
wrong.
0069fff4 00000000 00000000 00000000 00000000 0x75b7b1c1
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
FAILURE_BUCKET_ID: 0xF4_IOERR_C000000E_IMAGE_csrss.exe
BUCKET_ID: 0xF4_IOERR_C000000E_IMAGE_csrss.exe
Followup: MachineOwner
---------
Any ideas what is causing this?? Thanks in advance for any help you
can offer....
-John
82d85da0, 82d85f14, 805f9f88}
Here are the results of a WinDbg with !analyze -v :
Microsoft (R) Windows Debugger Version 6.6.0003.5
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [c:\windows\minidump\Mini051006-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is:
srv*C:\windows\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: c:\i386
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_gdr.050301-1519
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
Debug session time: Thu May 4 10:59:56.062 2006 (GMT-4)
System Uptime: 0 days 0:07:23.640
Loading Kernel Symbols
.....................................................................................................................................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck F4, {3, 82d85da0, 82d85f14, 805f9f88}
Probably caused by : csrss.exe
Followup: MachineOwner
---------
kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly
exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 00000003, Process
Arg2: 82d85da0, Terminating object
Arg3: 82d85f14, Process image file name
Arg4: 805f9f88, Explanatory message (ascii)
Debugging Details:
------------------
PROCESS_OBJECT: 82d85da0
IMAGE_NAME: csrss.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MODULE_NAME: csrss
FAULTING_MODULE: 00000000
EXCEPTION_RECORD: f6a5c9d8 -- (.exr fffffffff6a5c9d8)
ExceptionAddress: 75b7b1c1
ExceptionCode: c0000006 (In-page I/O error)
ExceptionFlags: 00000000
NumberParameters: 3
Parameter[0]: 00000000
Parameter[1]: 75b7b1c1
Parameter[2]: c000000e
Inpage operation failed at 75b7b1c1, due to I/O error c000000e
EXCEPTION_CODE: (NTSTATUS) 0xc000000e - A device which does not exist
was specified.
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: DRIVER_FAULT
PROCESS_NAME: csrss.exe
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at "0x%08lx"
referenced memory at "0x%08lx". The required data was not placed into
memory because of an I/O error status of "0x%08lx".
IO_ERROR: (NTSTATUS) 0xc000000e - A device which does not exist was
specified.
EXCEPTION_STR: 0xc0000006_c000000e
FAULTING_IP:
+75b7b1c1
75b7b1c1 ?? ???
BUGCHECK_STR: 0xF4_IOERR_C000000E
STACK_TEXT:
f6a5c520 8062c359 000000f4 00000003 82d85da0 nt!KeBugCheckEx+0x1b
f6a5c544 805f9f46 805f9f88 82d85da0 82d85f14
nt!PspCatchCriticalBreak+0x75
f6a5c574 804de7ec 82d85fe8 c0000006 f6a5c9b0
nt!NtTerminateProcess+0x7d
f6a5c574 804ddae1 82d85fe8 c0000006 f6a5c9b0 nt!KiFastCallEntry+0xf8
f6a5c5f4 8051d696 ffffffff c0000006 f6a5c9f8
nt!ZwTerminateProcess+0x11
f6a5c9b0 805064c2 f6a5c9d8 00000000 f6a5cd64
nt!KiDispatchException+0x3a0
f6a5cd34 804e206b 0069fbe8 0069fc08 00000000 nt!KiRaiseException+0x175
f6a5cd50 804de7ec 0069fbe8 0069fc08 00000000 nt!NtRaiseException+0x31
f6a5cd50 75b7b1c1 0069fbe8 0069fc08 00000000 nt!KiFastCallEntry+0xf8
WARNING: Frame IP not in any known module. Following frames may be
wrong.
0069fff4 00000000 00000000 00000000 00000000 0x75b7b1c1
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
FAILURE_BUCKET_ID: 0xF4_IOERR_C000000E_IMAGE_csrss.exe
BUCKET_ID: 0xF4_IOERR_C000000E_IMAGE_csrss.exe
Followup: MachineOwner
---------
Any ideas what is causing this?? Thanks in advance for any help you
can offer....
-John