Please help, still having setup problems-Word 2003

[Guest]

First, JoAnn, thank you sooo much for the tip about the email. I needed it
spelled out, but now I get it!

Graham, I don't have Norton. I had too many problems over the years because
of it. I use AVG, if I'm remembering the name correctly; my daughter
recommended it. I had problems galore with Norton and McAffy on all of my
computers over the years.

I am still fit to be tied with Word 2003 (on Win XP). Everytime I start
word, if I watch carefully, I see a ghost of a setup dialog box appear &
disappear so fast you can't be sure you saw it.

The problem first developed on day when I tried to use Shift+F7 to access
the thesaurus. I got a Setup Error and realized the program was froze. If I
try to click in word, if hear ding, ding with every click.

Furthermore, I lost all of my fonts. When I try to choose/change a font, my
choices are the alphabet: A, B, C, and so forth down a vertical list where
the font names should appear.

I went into add/delete programs & clicked to fix it, but with no luck at
all. So I removed Office 2003 and reinstalled it off of my original/new
disk. I have Office Professional Edition 2003. It still won't work!

I have never, ever uninstalled a program or suite, and had the same problem
after reinstalling. I don't know what to do. I teach and I teach computers.
I use Office a lot. I make up my own handouts, presentations, templates,
etc. for students and staff. This is not good, especially after I paid to
have the best I could--I thought.

I am completely frustrated and at a total loss and would be very, very
appreciative of any help.

 

[Guest]

Hi Elaine -

If you are able to get Word running at all, go to the Help Menu & select the
Detect & Repair feature. You should have your install disk available when you
do this.

It is also possible that you may have a defective install disk. Has been
known to happen.

Regards |:>)

 

[Guest]

I am at work and then have a meeting afterwards, but I will try that as soon
as I get home. I'll pray I don't have to ask you what to do if I've received
a bad install disk. Have a great day!

Elaine

 

[Graham Mayor]

First, JoAnn, thank you sooo much for the tip about the email. I
needed it spelled out, but now I get it!

Graham, I don't have Norton. I had too many problems over the years
because of it. I use AVG, if I'm remembering the name correctly; my
daughter recommended it. I had problems galore with Norton and
McAffy on all of my computers over the years.

Checking of Word/Office documents can usually be deselected in the AV
program e.g. in it may be necessary to unregister the calling DLL by
running the following command line from Windows > Start > Run
regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll"

I am still fit to be tied with Word 2003 (on Win XP). Everytime I
start word, if I watch carefully, I see a ghost of a setup dialog box
appear & disappear so fast you can't be sure you saw it.

The problem first developed on day when I tried to use Shift+F7 to
access the thesaurus. I got a Setup Error and realized the program
was froze. If I try to click in word, if hear ding, ding with every
click.

See http://www.gmayor.com/what_to_do_when_word_crashes.htm

Furthermore, I lost all of my fonts. When I try to choose/change a
font, my choices are the alphabet: A, B, C, and so forth down a
vertical list where the font names should appear.
http://www.gmayor.com/where_are_my_fonts.htm

I went into add/delete programs & clicked to fix it, but with no luck
at all. So I removed Office 2003 and reinstalled it off of my
original/new disk. I have Office Professional Edition 2003. It
still won't work!

I have never, ever uninstalled a program or suite, and had the same
problem after reinstalling. I don't know what to do. I teach and I
teach computers. I use Office a lot. I make up my own handouts,
presentations, templates, etc. for students and staff. This is not
good, especially after I paid to have the best I could--I thought.

It should rarely if ever be necessary to re-install Word as most problems
are external to Word - see
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

I am completely frustrated and at a total loss and would be very, very
appreciative of any help.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>