Please help me- computer hangs and crashes

[Guest]

Please could I have some advise
My computer kkeps freezing when on the internet. I can click on a link and
the screen just freezes ( very often) and i have to CNTRL ALT DEL to get rid
of it, but often that doesn't even close it. I keep getting the error message
IEXPLORE.EXE failed to shut down. Just now my computer crashed and I got a
blue scrren with something about hardware error, or system overheating. I
have not had this before.
I am not very technically minded but would apprecite any help on offer.
Thanks

 

[Guest]

I forgot to add that I have just done a virus scan and adaware check and all
is OK there.!

 

[Guest]

I'm no expert but here are some things you could try.

I would start by going into Internet Explorer Properties, under the Programs
tab and looking at what IE addons have been installed and disabling any if
needed. Also, you may reset your web settings. And/Or delete your cookies,
delete temporary internet files.

I have had some problems before and it was being caused by my Java
program but I never received the blue screen. Just frequent IE hangs
and crashes. So you could check into that?? Up to you...

---------------------------------------------------------------------------------
Before you do this next step, you may be required to have your WindowsXP
CDROM in hand. One thing more you can do is, go to Add/Remove Programs in
the Control Panel and click on the add/remove Windows Components link.
Uninstall Internet Explorer and restart computer, then after the computer
reboots, reinstall it
the same way you uninstalled it, through the Add/Remove Windows Components
program.

Also, you may try upgrading Internet Explorer to a newer version, depending on
what version your using. You can check what version you have by opening
Internet Explorer and clicking HELP on the menu bar and then clicking ABOUT
INTERNET
EXPLORER. It will tell you exactly what version your using. Then check the
Microsoft Internet Explorer website for updates.

Hope I have been some help to you. Like I said I'm no expert.

 

[Guest]

Thanks Rick. How would I know what add ons to disable?

 

[Guest]

This is copied material from a Microsoft Internet Explorer help file, They
explain it all.
----------------------------------------------------------------------------------------------
Web browser add-ons: what you need to know
Web browser add-ons add functionality—like extra toolbars, animated mouse
pointers, stock tickers, and pop-up ad blockers—to your Web browser to make
browsing a little more fun or effective.

How add-ons end up on your computer
Many add-ons come from the Internet. Most add-ons from the Internet require
that you give your permission before they are downloaded to your computer.
Some, however, might be downloaded without your knowledge. This can happen if
you previously gave permission for all downloads from a particular Web site
or because the add-on was part of another program that you installed. Some
add-ons are installed with Microsoft Windows.

Some add-ons can shut down your browser
Add-ons are typically fine to use, but sometimes they force Internet
Explorer to shut down unexpectedly. This can happen if the add-on was poorly
built or created for an earlier version of Internet Explorer.

Here's what you can do:

Update it: If the add-on is an ActiveX component, you should check to see if
the item has been updated.
Disable it: If an add-on causes repeated problems, you can disable the
add-on.
Report it: When prompted, please allow the problem to be reported to
Microsoft. This is completely anonymous and requires nothing from you but
permission. These reports are used to improve our products and to encourage
other companies to update and improve theirs.

 

[Guest]

Thanks for the info Rick- will try this.

This is copied material from a Microsoft Internet Explorer help file, They
explain it all.
----------------------------------------------------------------------------------------------
Web browser add-ons: what you need to know
Web browser add-ons add functionality—like extra toolbars, animated mouse
pointers, stock tickers, and pop-up ad blockers—to your Web browser to make
browsing a little more fun or effective.

How add-ons end up on your computer
Many add-ons come from the Internet. Most add-ons from the Internet require
that you give your permission before they are downloaded to your computer.
Some, however, might be downloaded without your knowledge. This can happen if
you previously gave permission for all downloads from a particular Web site
or because the add-on was part of another program that you installed. Some
add-ons are installed with Microsoft Windows.

Some add-ons can shut down your browser
Add-ons are typically fine to use, but sometimes they force Internet
Explorer to shut down unexpectedly. This can happen if the add-on was poorly
built or created for an earlier version of Internet Explorer.

Here's what you can do:

Update it: If the add-on is an ActiveX component, you should check to see if
the item has been updated.
Disable it: If an add-on causes repeated problems, you can disable the
add-on.
Report it: When prompted, please allow the problem to be reported to
Microsoft. This is completely anonymous and requires nothing from you but
permission. These reports are used to improve our products and to encourage
other companies to update and improve theirs.