Please Help Failed Vista Upgrade

[Donald Wilkinson]

I just bought a Dell Vostro laptop and it came with Vista Home Basic. I
used the Upgrade Anytime option, paid the $79 ( to Micro$oft) to upgrade to
Home Premium and the upgrade FAILED. It did roll back to Home Basic. Now
I'm out $79 and I can't get anyone at Micro$oft to respond to my e-mails.

Can anybody provide a phone number or a possible way to get this failure
fixed?

 

[Carey Frisch [MVP]]

Windows Vista Home Premium Support:
https://support.microsoft.com/oas/default.aspx

--
Carey Frisch
Microsoft MVP
Windows Shell/User

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I just bought a Dell Vostro laptop and it came with Vista Home Basic. I
used the Upgrade Anytime option, paid the $79 ( to Micro$oft) to upgrade to
Home Premium and the upgrade FAILED. It did roll back to Home Basic. Now
I'm out $79 and I can't get anyone at Micro$oft to respond to my e-mails.

Can anybody provide a phone number or a possible way to get this failure
fixed?

 

[Mark]

Is the Home Basic activated?
It must be activated prior to WAU.

Try again, but do not select to perform updates during installation.

 

[Rick Rogers]

Hi,

Did you disable your antivirus software before attempting the upgrade? This
is the number one cause of failures.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com