Photoshop 4/XP compatibility problem?

[George Woodmansee]

I am trying to run Photoshop 4 under XP. The installation
appeared normal and if I can load a picture, so do
vanilla operations on a it. However, some funny things
happen when I initially attempt to load a picture. When
Photoshop 4 is first launched, everything appears normal.
When I try to open a jpeg pic - say from the samples
folder, I get a strange message from Microsoft
Outlook: "Either there is no default mail client or the
current mail client cannot fulfill the messaging request.
Please run Microsoft Outlook and set it as the default
mail client". What messaging request and what does
Outlook have to do with Photoshop? If I respond by
clicking OK, I get the loaded pic and things seem normal.
If I close the dialog box rather than clicking OK and
then manipulate the Pic, I soon get the following error
message in a dialog box with a Photoshop identifying
tab: "Disk Error-36 while reading or writing virtual
memory file. Sorry but this error is fatal". In some
cases I can successfully close Photoshop. But sometimes
the system freezes and I have to actually kill power to
the machine. I'm not certain if the Disk Error 36 only
happens if I close the Outlook dialog box or if it also
happens after just clicking OK.Is this a Photoshop 4/XP
compatibility problem, an XP configuration problem or
what? Would very much appreciate any words of wisdom.

 

[Neal]

I am trying to run Photoshop 4 under XP. The installation
appeared normal and if I can load a picture, so do
vanilla operations on a it. However, some funny things
happen when I initially attempt to load a picture. When
Photoshop 4 is first launched, everything appears normal.
When I try to open a jpeg pic - say from the samples
folder, I get a strange message from Microsoft
Outlook: "Either there is no default mail client or the
current mail client cannot fulfill the messaging request.
Please run Microsoft Outlook and set it as the default
mail client". What messaging request and what does
Outlook have to do with Photoshop? If I respond by
clicking OK, I get the loaded pic and things seem normal.
If I close the dialog box rather than clicking OK and
then manipulate the Pic, I soon get the following error
message in a dialog box with a Photoshop identifying
tab: "Disk Error-36 while reading or writing virtual
memory file. Sorry but this error is fatal". In some
cases I can successfully close Photoshop. But sometimes
the system freezes and I have to actually kill power to
the machine. I'm not certain if the Disk Error 36 only
happens if I close the Outlook dialog box or if it also
happens after just clicking OK.Is this a Photoshop 4/XP
compatibility problem, an XP configuration problem or
what? Would very much appreciate any words of wisdom.

At one time Adobe had a patch to solve the mail client problem. I don't think
it is available on their site anymore. I can't help you with the second problem.
I am running Photoshop 4 with no problems other than the mail client issue
wihich is minor.

Neal

 

[Bern]

Have you checked to see what the size of your virtual memory is? It is an
area of your hard drive that is used to compensate for the limitaitons of
RAM. Some photographs can seriously challenge your RAM and VM (aka page
file).

Start
Control Panel
System
Advanced tab
Settings button
Advanced tab
Change button
Custom size: set the maximum to 3MB, if you can easily afford the space.
This is probably overkill, but see if it solves the problem first, then
fine-tune it.

 

[George Woodmansee]

Bern,

Thanks for the info. My "out of the box" XP sets virtual
memory to 384MB - a lot of cache. I'm running a system
with 768MB of RAM and a 40GB hard drive. The error occurs
sometimes when I have only a few small jpegs loaded and
nothing else running. This morning, after OK-ing the
Outlook dialog box, I was able to process half a dozen
good sized jpeg and photoshop files (large) for half an
hour or so without any problem.