Photo programme no longer opening.



When I plug my Olympus camera in, up until two days ago I got a window that
opened automatically and I could choose download photo's and then delete
them off the camera using just XP software not camera software.

Now I don't get anything when I plug it into the usb port, is there anyway I
can reset it to work, I can't even find the programme (although I must admit
I am not sure what it is called). The only changes made was to
install/update real player.

Can anyone help or advise as I preferred this version to the camera

Thank you

Yves Alarie

Several ways to download your pictures, from your camera or card reader.

Before you connect your camera to your computer, make sure you have enough
battery power or better yet use your AC connector if your camera came with
one. After connecting, power the camera and wait about 15-20 seconds for XP
to recognize the camera, you will hear some sound "ding-dong" and the LCD
screen on your camera will change (the change is dependent on the type of
camera you have) and you are now ready to transfer, even if the Autoplay
window does not open automatically. If you do not hear a sound or the LCD
screen of your camera does not change, the connection with the USB port is
not correct. Go to the bottom of these directions to repair the USB

After you hear the sound:

1. Open My Computer, look under devices with removable storage. Your camera
will be listed there as an external drive (probably below your CD drive).
Right click on your camera listed as an external drive. A menu will open,
click on Autoplay listed on the opening menu. This should open the Autoplay
window to download your photos the same way as when the Autoplay window
opens automatically when you connect your camera.


2. Open My Computer, look under devices with removable storage. Your camera
will be listed there as an external drive (probably below your CD drive).
Double click on it to open it.
You will see a folder, double click to open it, then another folder, double
click on it to open it and you will see the list of photo files. Select all
and copy to a folder on your hard drive. To select all the files, hold the
Ctrl key down and press the letter A. Or, click on Edit on your top bar and
then click on Select all on the opening menu. When files are selected, their
names are highlighted in blue. You can then look at the menu on the left
of the file names and click on Copy and then select the folder you want or
make a new folder.

If you want to repair the automatic Autoplay window you can try the

Different ways to try to repair the Autoplay window for downloading from
either a camera or card reader. Also the same procedure can be used for a CD
drive Autoplay.

Go from steps I to V, although step V may not be needed.

I. Connect your camera (or card reader) to your computer, power it on and
make sure you have
pictures on your memory card. Make sure your batteries are good or better
yet, use your AC adapter if your camera came with one. If you are trying
with a card reader, just connect it with a memory card inserted and with
pictures on the memory card.

Click on My Computer and look under Device with Removable storage. Your
camera will be listed there and a drive letter will be assigned to it
(something like H, G, etc.) You will use this drive letter in a step below.
If you do not see your camera listed there you will need to repair your USB
connection (see below for repair) or you are on a network and the network
drive is Z and XP cannot
assign a drive letter to your camera so you will need to take care of this
first. The steps below will not work if XP cannot assign a drive letter for
your camera.

II. Click on Start, click on Run and type the following in the textbox:
and press Enter
Note that there is a space between ...32 and SHI...
This will take a few seconds to run.

III. Go to the following site:

and download the autofix.exe file in one of your folder. Once done, double
click on this file. A window will open. Follow the directions on the screen.

Once done, turn off the camera and reboot.

IV. Power the camera on, wait 10-15 seconds for XP to recognize it, you
should hear some beeping sound and the window should now open giving you the
option of downloading photos from the camera.

V. You may have to set the options for this window.
Click on My Computer, your camera should be listed there under Devices with
Removable Storage. Right click on it and click on Properties. In the opening
window, click on the Autoplay tab and under Select, scroll to Pictures to
select it. Select the button Prompt me... Do the same thing for a CD drive.

You can also download the autofix.exe file from the site below if the above
site is not available. At this Microsoft site, you have the option of
downloading the autofix.exe file and proceed as above, or, let Microsoft
scan your computer and try to repair everything. If you decide to use this
site and let Microsoft try the repair, run the REGS...command given above
before going to this site.

To repair your USB connection:

Go to Control panel>Performance and maintenance>System>Hardware>Device
manager>Universal Serial Bus Controller, click on the + sign to see the list
of installed devices. If your camera is properly connected, it should be
listed there with a yellow flag.

Right click on it>Properties>Troubleshoot. See if the troubleshooter can
help. If not, click on Action on the top bar and then Uninstall. Leave your
camera connected and reboot. XP should automatically recognize the camera
and install it.

If after opening Control panel you do not see Performance and maintenance,
you should see System. Click on System and continue.

A solution posted by Bill using a Nikon camera:

I had the same problem with a nikon. Tried all the
things that yves suggested but they did not work. I then
installed the camera via the control panel add hardware
function. It went to a point and it required a file called
ptpusd.dll from service pack one. I found the file on my
hard drive via search. Typed the path in the window that
asked for it and it took. It now comes up automatically
again. Check your set up menu on the camera to see your
USB setting is PTP. Good luck Bill

Another possible solution posted here:

Also, check the software you use for photo editing. When you open the
software, click on File on the top bar. Look at the opening menu. You
probably have an option for downloading photos from a camera or scanner or
card reader.

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