Phone System Interface

[doodle]

Greetings all.
access 97, windows xp.

I am developing a customer order database and the department is
requesting some sort of interface with the phone system. They said that
the Japan location has it setup so that when the Customer Service
agent's phone rings, the database is somehow passed the telephone
number as a string and then the customer's summary screen automatically
pops up.

Anyone seen anything canned similar or have any ideas? I realize it
will depend on the phone system, but I just wanted to see if anyone has
done something similar.

thanks in advance

-doodle

 

[Douglas J. Steele]

No samples, I'm afraid, but it's known as TAPI (Telephone Application
Programming Interface).

A Google search yielded a large number of hits:

http://www.google.ca/search?hl=en&q=+tapi++vb

 

[Angus Comber]

I have written a telephony COM component called Cuba which is a free
download - get it at www.iteloffice.com/developer.htm

It is basically a COM wrapper around TAPI. You don't really need to know
much about TAPI to use it but you will need to install a TAPI driver for
your phone system.

In addition, TAPI will present the phone number as a string - e.g.
0155523456 - so if you have formatting in your telephone fields or spaces be
aware of that when you do any matching. You might want to store telephone
numbers in a field WITHOUT spaces.

Hope this helps.

Angus

 

[doodle]

My thanks to both of you. I will check out the websites.

-doodle